There are times in life when we just can’t get want we need right this second. For instance, I need a fridge. I can’t afford one at the moment, nor do I have the means to transport one if I could buy one. I really just needed something to get me by for a few months anyway while I wait for the moving company to get our things to us. The logical solution was just to rent for the time being, can I just say “OY!” what a mess!
I had never rented an appliance from a store before, I knew the places existed, but had never had the need to use one. I went in thinking it would be pretty easy, we made good money, only have like 3,000 in debt, no big monthly bills, and besides it wasn’t like I wanted to actually buy what I was renting. I quickly realized I was not the normal kind of customer, I went in, asked for the cheapest fridge and got the response “With out payment plans any fridge is affordable”. When I told them I only wanted to rent for a few months because I was just waiting on my household goods they looked at me like I was wearing a penguin suit. I filled out the paperwork, and scheduled a drop off. They then proceeded to call all of my references, asking how often we talked and how soon they could get a hold of that person if I tried to skip out on my bill. Ouch much? Sure I get there is a reason for references, but insinuating that I was the kind of person who wouldn’t pay my bills just because I was renting at this store is a bit ridiculous.
I’ve had the fridge for two weeks. The fridge had been broken for three days, the food has spoiled, and it took 5 phone calls to get them down here to swap the broken fridge for a working one. Today I pay my rental fee’s for the next two weeks, and it needs to be done by 7. My plan was to take care of it during nap time. Before noon I get a call informing my that I need to pay my rental fee’s:
“I know, I will call back in a few hours at naptime and give you the card number then”
“We are on the phone now, and your bill is due”
“How can I be sure you are from XYZ? You called me. You will get your $27 when it is naptime”
“Ma’am your bill is due”
“I’m hanging up the phone now, I will talk to you at naptime”
Of course I called at naptime and paid my bill, that was my plan all along, but I am bristling over their customer service and treatment. I am very sure that many people don’t pay their bills, just as sure as I am that many people do pay their bills, yet I was labeled a low life simply for using a rent-some-junk store. You never know what someone’s situation is, and frankly it is kind of ridiculous to make assumptions based on one business transaction.