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ladyladyjane 03-06-2012 12:45 PM

Cloth By Tel
Approximate date of purchase: November 6, 2911

Where did you purchase the item(s) from: Cloth By Tel website

What did you buy: 35 one-size pocket diapers

How was the customer service: Unacceptable

Review of the product: I am unable to review as I did not receive my order.

Any additional comments: I placed a large order with this WAHM on the recommendation of a friend. About 6 weeks after I placed my order, I sent the seller an email to see if my diapers were on the way. She said that they were held up at customs (as she orders them from China) and that she would look into it and let me know. The next time I heard from her was on January 15/2012 after I sent several emails. She apologized and said that my order had been mailed the previous week. She promised to check with the post office and if I did not receive my order shortly, she would re-send them to me. That was over 6 weeks ago and I still do not have my diapers. I have sent her literally dozens of emails, Facebook posts (although her Facebook fan page has since disappeared), messages through the form on her website, etc. I would love to have my diapers and am extremely disappointed that I seem to have spent $300 on nothing.

Would you do business with them again? Absolutely not.

Added by mod 3/15/12
I just wanted to add that I have pursued a chargeback through my credit card company and reported this seller to the Better Business Bureau. Her homepage now indicates that she has closed her shop in order to return to work outside the home.

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