iTrader Feedback issues
Feedback issues have been somewhat out of control lately, so we wanted to take a few minutes and go over some of the rules and actions we take in certain situations.
First, I want to stress how important it is to WAIT as long as possible to leave feedback. There is no limit on how long you can wait, so we strongly encourage you to not only wait until a transaction is COMPLETE (items/payment received by both parties, PayPal disputes resolved/closed, etc), but possibly even give it a couple of extra weeks - you never know when an issue may arise and you may regret having already left feedback.
Most of the feedback problems brought to us recently have been cases where people left feedback too quickly (often negative) to get the sellers attention, then once a product is received they ask us to change the feedback. Feedback is important for other buyers/sellers to look at and it needs to be left honestly, when a transaction is complete - not as a threat or scare tactic and then expecting that it will be changed later.
Please do not leave feedback when you are angry. Take some time, walk away and think the situation over. Be sure that the comments you leave are not something you will regret later and that they are honest, factual, and non-emotional. Too often members come to us with a change of heart and ask us to change feedback they realize they left when they were too angry or overreacting.
Removal of Feedback
Feedback will be removed in the event of double feedback (whether accidental or intentional), accidentally left for the wrong person, or for a non-DS transaction.
Retaliatory feedback will not be deleted. It will be EDITED to neutral and the comment changed to "determined retaliatory". Retaliatory feedback is an abuse of the feedback system and will be dealt with as any other violation of the TOS - warnings given and if it is a recurring problem, it may lead to banning.
Multiple feedbacks are unacceptable in any circumstance. We will keep the original and remove the second. Leaving multiple feedbacks (intentionally) is also an abuse of the feedback system and will be dealt with the same as retaliatory.
Feedback can be mutually withdrawn. Both feedbacks will be EDITED to neutral and the comment changed to "mutually withdrawn".
There is a very slight possibility we may come across a unique situation requiring we look at it on an individual basis, but for the most part, we will be sticking to what has been outlined here.
And a big thank you to Ken, the additional comments made on iTrader are now viewable by all!
If you have any concerns, please send me a PM.
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