Originally Posted by jennayoung99
if they opted for no insurance than refunding any money is up to you, you aren't required.
This is one of the risks with not buying insurance. You the seller have done what you could do by providing dc. I would understandably be upset as well, but it is your decision. You could refund half minus postage if you were compelled to refund anything.
UNLESS you packaged the diapers in something that could easily tear apart, then I would hope you would refund her the amount of the diaper. JMO.
I lift my eyes unto the hills, Where does my help come from? My help comes from the Lord, The Maker of Heaven and Earth. And I'll praise You in this storm and I will lift my hands, For You are who You are no matter where I am, And every tear I've cried You hold in Your hand, You never left my side and though my heart is torn, I will praise You in this storm
Last edited by myclanof6; 01-08-2012 at 08:11 PM.