Their customer service has gone down hill; communication is very, very slow and somewhat rude. That said, when they replaced an under warranty diaper for me recently they just asked for the name of the store, no copy of an invoice.
It took 7 weeks from the time I opened the claim on their site to the time they agreed to send me a replacement. Two weeks after that, I got it. So don't expect it to be a quick and easy thing.
They tried everything they possibly could to get me to say that I either don't know how to put on a diaper, or don't know how to wash diapers. I had to get a bit rude (firm?) back with them.
Laura, mama to Henry 01.28.07
always missing Jack, 08.23.10
& newest addition Catherine 09.01.11