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Old 07-11-2012, 05:28 AM   #18
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kts1120
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Join Date: Aug 2008
Location: Florida
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Re: What's the right thing to do

Quote:
Originally Posted by 3lilbubs View Post
Mmm.. maybe I'm a pushover but I think seconds have to be functional. Missing snap isn't functional. BB should be fixing this and I think they would if you asked. Maybe have her send it to them for the repair which they will do under your name and reciept and when it's done you can ship it back to her. Shouldn't cost too much since it would just be the shell.
I did contact BB, but haven't heard back. If I'd kept this and a snap came off in the first wash I'd be pretty upset too!
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