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Old 07-30-2012, 07:41 AM   #5
marisolstice's Avatar
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Re: I hate shipping back defective products on my own dime

Originally Posted by m&m&m View Post
I totally see it from both sides. On the one hand how you put it above, but on the other hand, if it was in store, you wouldn't be compensated for the gas to bring the item back in for warranty repair and many manufacturers (not just cloth diapers, but other items) have you mail in for warranty work and don't compensate. Shipping is shipping and isn't going to the manufacturer but rather to the carrier to bring the item back for you. I do see the other side though about needing to return the item in the first place. But again on the other hand warranties are not a requirement to do business and defects are a fact of life. (lol, just reread and saw how back and forth I am on this lol)
I kinda see your point about gas, but if I shop at a B&M store, I inspect whatever I'm buying to see if there's any damage before I pay for. You can't do that when shopping online, so I see it as the retailers responsibility to make it right if they send a defective product. Besides, even with high gas prices, shipping an item back is going to cost way more than gas. It beats standing in the returns line at Walmart, though
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