Buyer requested a refund, what should I do? *PP finally decided! OP updated
Ok, I sold a wrap to a sweet mama recently. I recieved new from a US store and tried it on once. I owned it maybe 3 days before it sold.
I did notice a small rip on one tail, but noted it and said it didn't look like it would fray. I was completely disclosed in the ad.
That was about 3 weeks ago. Now the buyer is PMing me saying there is a pull, a broken thread or something that was weaved back in with a yellow thread and some other weaving flaw. Now, I didn't go over it with a fine tooth comb, but I didnt notice these.
She requested a refund and to return the wrap. I told that I would rather not have it back since I have no use for it. I offered a partial refund. I pointed out that she has had it for 3 weeks now so there is no way to say when the flaws got there.
Rather than responding to my msg, she went through PP and requested a full refund. Is there anything I can do now besides refund her?
*UPDATE: They ruled in my favor! the funds have been rertuned to my account. woot woot! Thanks for the advice and support mamas. this situation truly sucked.
Wife to DH and mommy to DD (12/07) and DS (2/11)
Last edited by corinne76; 10-10-2012 at 12:35 PM.