Re: Is more than 18% gratuity expected? Im confused...
I didn't know that there would be such intense emotions on this topic!
I just wanted to make sure the standards for gratuity hadn't changed drastically. So, it really sounds like anything in the range of 15-20% is socially acceptable for decent to good service.
It sounds like we weren't out of line for leaving it at 18% - it was just that she was so appalled by it that I thought we were way outside of the norm or something.
Anyway...thanks for all the feedback.