Re: HELP!!!! I lost items I sold on Ebay
I have *almost* done that several times. It is so very hard to care for young children AND track several auctions or FSOTs in any organized manner. I feel your pain - and panic!
Try not to worry. The worst that can happen is you'll receive negative feedback. They allow buyer rebuttals nowadays so that's not as bad as it used to be. It is more likely you'll receive neutral feedback or none at all. Things like this happen to everyone, even power sellers. Just be honest and candid in your messages, keep your buyers informed. If it were me, I'd offer them a multi choice solution: money back or a different item at a deeper discount.
A couple things to consider:
Ebay may not allow feedback for cancelled transactions.
Paypal does pay back the difference in a refund, so you don't have to overpay to compensate paypal fees.