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Old 01-08-2013, 11:02 AM   #18
Kissed by the Moon's Avatar
Kissed by the Moon
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Formerly: zepp
Join Date: Nov 2007
Location: Elk Grove, CA
Posts: 7,248
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Re: Terrible flats and Kelly's Closet won't refund my money

A lot of times the manu wants customers to go through them so that they know about the defective product and can fix it. If the retailers fix it without telling the manu, the manu has no way of knowing.
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