Thread: Need advice
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Old 05-07-2006, 05:47 PM   #2
kimb96
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seller
 
Join Date: Apr 2006
Posts: 5,540
Re: Need advice

If you offer a refund, then offer a full refund. I would be put off if a seller offered me a refund minus paypal fees. If you choose to have a premier account then you get the fees.

That being said, I think you have been very reasonable in your offers (except the paypal fee thing) I would give her 2 choices, a partial refund if she wants to keep the item or a full refund if she returns it.

You aren't going to please everyone, you've been around long enough that I doubt it would affect your reputation around here if an unreasonable person gave you negative feedback. I think you have been reasonable and if you get a negative, so what? You did your best.
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