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Old 07-09-2009, 08:48 PM   #23
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JKLmama
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Re: The New Turned GM**pic heavy**

Quote:
Originally Posted by Shirinatri View Post
I have to say the other week I received great CS from them...
they emailed me back the same day, apologized for the broken snap and said if I sent it back they would reimburse the shipping if I told them how much it was. I sent it back a few days later, emailed them and they reimbursed the shipping the same day..
out of all of them I have bought lately, i have had one snap fall off..an insert..

so maybe they have improved their customer service again!
I am glad to hear that... I have NEVER had any issues with my GM's they have all been pretty perfect aside from some loose strings but its good to know the CS has improved incase I ever have an issue
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