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#1 |
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Buyer requested a refund, what should I do? *PP finally decided! OP updated
Ok, I sold a wrap to a sweet mama recently. I recieved new from a US store and tried it on once. I owned it maybe 3 days before it sold.
I did notice a small rip on one tail, but noted it and said it didn't look like it would fray. I was completely disclosed in the ad. That was about 3 weeks ago. Now the buyer is PMing me saying there is a pull, a broken thread or something that was weaved back in with a yellow thread and some other weaving flaw. Now, I didn't go over it with a fine tooth comb, but I didnt notice these. She requested a refund and to return the wrap. I told that I would rather not have it back since I have no use for it. I offered a partial refund. I pointed out that she has had it for 3 weeks now so there is no way to say when the flaws got there. Rather than responding to my msg, she went through PP and requested a full refund. Is there anything I can do now besides refund her? *UPDATE: They ruled in my favor! the funds have been rertuned to my account. woot woot! Thanks for the advice and support mamas. this situation truly sucked.
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Wife to DH and mommy to DD (12/07) and DS (2/11) Last edited by corinne76; 10-10-2012 at 11:35 AM. |
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#2 |
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Re: Buyer requested a refund, what should I do?
![]() it's been three weeks. Contact pp and inform them that you had mentioned it's condition in the ad. And that she has had it for 3 weeks. It most likely got snagged on something she had and now she's trying to get her money back ![]()
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Erica
![]() ![]() ![]() ![]() Forever in my heart, always on my mind (3.09, 5.09, 12.11) Swag with me! Bing it! BabyBoyBlueBoutique |
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#3 |
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Re: Buyer requested a refund, what should I do?
ack! so mad. calling PP now
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Wife to DH and mommy to DD (12/07) and DS (2/11) Last edited by corinne76; 09-13-2012 at 08:21 PM. |
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#4 |
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Join Date: Sep 2012
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Re: Buyer requested a refund, what should I do?
I agree. You had it for 3 days before you sold it and noted the flaw as you saw it when you sold it. She's had it for 3 weeks and there's no way to verify when the damage happened. A weaving flaw can be highly subjective, so that shouldn't hold any water. I hope that you don't have to refund her.
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#5 |
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Re: Buyer requested a refund, what should I do?
Thanks. I contacted PP and the rep said this one is going to be hard since it's a he said/she said thing. She claims that the flaws render the wrap unusable
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Wife to DH and mommy to DD (12/07) and DS (2/11) |
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#6 |
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Re: Buyer requested a refund, what should I do?
Do you still have the listing where you disclosed the flaw? I know this is a seperate flaw, but still. She still purchased something knowing it had a flaw.
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sahm to 3 little women and 1 little man who keep me extremely busy and take all of my time away from here! ![]() I have LOTS of toys to sell....My Little Pony, Fisher Price ramp & speedway, Littlest Pet Shop, you name it I probably have it! PM me! |
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#7 | |
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Quote:
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Wife to DH and mommy to DD (12/07) and DS (2/11) |
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#8 |
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Re: Buyer requested a refund, what should I do?
I would call them and tell them the web address so they can view it themselves. It helps to have visual proof.
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sahm to 3 little women and 1 little man who keep me extremely busy and take all of my time away from here! ![]() I have LOTS of toys to sell....My Little Pony, Fisher Price ramp & speedway, Littlest Pet Shop, you name it I probably have it! PM me! |
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#9 |
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A mod can get the original post if.you edited also.
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Jessica-Mommy
Jaelyn(6-16-07) & Dominic (2-4-10) HBA2C Damian(6-19-12) |
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