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Old 09-27-2012, 08:31 AM   #1
CMamma
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Another ebay ? - sold item being returned via USPS, seller wants refund

I sold something on Ebay... I have had nothing but a circle of issues with this sale. Let me start by saying I've never had anything less than + FB on Ebay in over 9 years of sales.

So, this was for a VS item that sold for 99 cents & FRE shipping, all clearly listed. Also listed is to remember to double check your shipping address when making payment. Well, just after I sent it I got a message saying the lady forgot to pay her PO fees, so it was going to be returned, but she still wanted the item. She offered to pay shipping back to her once it got here. No problem. Stuff happens, right? Well, I have tried to fwd it to her, reprint another label & even went to the PO in person when I was in town & the envie just keeps getting returned to me with a note or personal explanation saying, "no known recipient/occupent left no forwarding address."

This has been going on for a couple weeks now. Today I decided I can't keep losing out on time, postage & ink so I let the lady know that. She wrote me a rude letter about how she offered to pay for it to be shipped again (but actually, she has never re-paid for shipping costs) & that I "decided to keep the item without letting her know." She asked for a refund through Paypal & said she would accept a partial refund of $5. I responded & explained to her, politely, explaining that I could not continue to be out on expenses such as shipping, printer ink, etc & was not willing to refund her the cost of shipping.

My long awaited question is this - can she file a report with Ebay or PP & get her payment refunded to her/taken from my account? All of the tracking info for the DC lists the item being mailed, in transit to her, & being returned to my address. I know it's only a few $ (99 cents + $5.15 shipping). I already LOST money selling this item to her when you subtract fees & the few cents for ink, paper, etc. I really hope I won't end up paying for this (literally) as it wasn't my mistake.

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Old 09-27-2012, 09:35 AM   #2
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

I am confused. She paid .99 cents. So refund .99 cents. Done. How does she get a partial refund of $5 if she paid .99 cents?
I would refund her .99 cents, send all documents to ebay(or paypal) showing you shipped (and that it was undeliverable) and move on with life.
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Old 09-27-2012, 09:56 AM   #3
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

You should not be out the shipping ($5.15) I would refund her the .99 and be done. I don't think pp will side with her, because you shipped more than once and it keeps coming back as undeliverable.
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Old 09-27-2012, 10:07 AM   #4
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

The $5 was what she said she would settle for. Her message actually read, "I will settle for a partial refund of $5 to cover shipping."
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Old 09-27-2012, 10:44 AM   #5
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Voice of dissent, as a buyer... Yea I'd be pretty bummed if I had been trying to get the item. It would make the item be more like $6 item instead of just a $1 item... In my opinion, as long as she is paying the shipping, I would give her one last shot before telling her she is sol. I would tell her that due to the number of times you have tried to get her the item, you are beginning to lose money on the transaction due to gas to the po, ink, paper, etc. I would tell her to please put an address into pp that she knows will work (perhaps a family member who can keep trying to ship to her or meet her to give it to her) OR you will refund her original purchase price and leave it up to her but let her know that should it happen again, you will have no choice but to return her original cost of the item.

But, as a buyer, yea I'd be pretty miffed if you had made that decision without even letting me
Know it was coming since by that point, I'd put a pretty penny into the item.

Eta: I meant to say that buyer paid shipping again or x2 would mean that the buyer has an additional $10 invested in the item for shipping. So, instead of the buyer beig out $5-6, they are out $15-16
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Last edited by Lanae; 09-27-2012 at 02:18 PM.
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Old 09-27-2012, 12:07 PM   #6
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

You cannot keep her shipping fees if you are refusing to send her item. I understand the frustration of trying more times to ship to her but you cannot keep her shipping fees and not mail the item. Paypal and eBay will find in her favor. I would refund. Not worth a negative feedback.
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Old 09-29-2012, 12:17 PM   #7
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

Quote:
Originally Posted by kimb96 View Post
You cannot keep her shipping fees if you are refusing to send her item. I understand the frustration of trying more times to ship to her but you cannot keep her shipping fees and not mail the item. Paypal and eBay will find in her favor. I would refund. Not worth a negative feedback.
But I am not refusing to send her anything.

I have sent her item more than once. It just keeps coming back as undeliverable.
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Old 09-29-2012, 12:15 PM   #8
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

Quote:
Originally Posted by Lanae View Post
Voice of dissent, as a buyer... Yea I'd be pretty bummed if I had been trying to get the item. It would make the item be more like $6 item instead of just a $1 item... In my opinion, as long as she is paying the shipping, I would give her one last shot before telling her she is sol. I would tell her that due to the number of times you have tried to get her the item, you are beginning to lose money on the transaction due to gas to the po, ink, paper, etc. I would tell her to please put an address into pp that she knows will work (perhaps a family member who can keep trying to ship to her or meet her to give it to her) OR you will refund her original purchase price and leave it up to her but let her know that should it happen again, you will have no choice but to return her original cost of the item.

But, as a buyer, yea I'd be pretty miffed if you had made that decision without even letting me
Know it was coming since by that point, I'd put a pretty penny into the item.

Eta: I meant to say that buyer paid shipping again or x2 would mean that the buyer has an additional $10 invested in the item for shipping. So, instead of the buyer beig out $5-6, they are out $15-16
She never paid me for any additional shipping. She paid me $.99 + $5.15 for shipping. That's it. She agreed to pay additional shipping if the item was retrurned to me & needed to be shipped again, but she never actually did that. I was already out money just selling this item on ebay with fees, but I realize that sometimes to make money you lose money (if that makes sense). Anyway, the other shipping charge, I covered them. I just did it to be nice - so I'm actually the one out the extra money. She's only out the $.99 + $5.15.

I just don't feel like I should have to refund her shipping costs - it's not my fault she did not pay her fees at the PO/leave a new address & it was repeatedly returned to me. I know it sucks for her, but why should I be out for her mishap?
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Last edited by CMamma; 09-29-2012 at 12:23 PM.
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Old 09-27-2012, 02:00 PM   #9
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

Oh, i get it. I read that as free shipping this morning. Refund the .99 cents. Tell her your done. You shipped twice to her undeliverable address (given by her paypal account?). You did your part. Let her file with paypal and do what paypal asks of you. At this point she will most likely leave neutral or negative unless you give her the item for free. Even if you refund everything she may not give you a positive.
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Old 09-27-2012, 02:07 PM   #10
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Re: Another ebay ? - sold item being returned via USPS, seller wants refund

Quote:
Originally Posted by Lanae View Post
Voice of dissent, as a buyer... Yea I'd be pretty bummed if I had been trying to get the item. It would make the item be more like $6 item instead of just a $1 item... In my opinion, as long as she is paying the shipping, I would give her one last shot before telling her she is sol. I would tell her that due to the number of times you have tried to get her the item, you are beginning to lose money on the transaction due to gas to the po, ink, paper, etc. I would tell her to please put an address into pp that she knows will work (perhaps a family member who can keep trying to ship to her or meet her to give it to her) OR you will refund her original purchase price and leave it up to her but let her know that should it happen again, you will have no choice but to return her original cost of the item.

But, as a buyer, yea I'd be pretty miffed if you had made that decision without even letting me
Know it was coming since by that point, I'd put a pretty penny into the item.
Quote:
Originally Posted by kimb96 View Post
You cannot keep her shipping fees if you are refusing to send her item. I understand the frustration of trying more times to ship to her but you cannot keep her shipping fees and not mail the item. Paypal and eBay will find in her favor. I would refund. Not worth a negative feedback.
So the OP should be out shipping costs MULTIPLE times?? The buyer has not paid for the additional shipping, even though she said she would. And her "corrected" address is still obviously not correct.
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