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Old 11-17-2012, 09:12 PM   #1
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Is more than 18% gratuity expected? Im confused...

Tonight, my DH and I went to a country club and had dinner. The food was good, the service was totally average. We were planning on tipping 15%. When we got the bill, it had an added "service charge" of 18%. We confirmed with the manager that this was the gratuity - it was. So, on the gratuity line, we put in "0".

When we were leaving, my husband overheard the server telling another server that she couldn't believe we didn't give her any additional money. He laughed and said, "oh well, sometimes that happens"

I am confused. I would have assumed that, even if it was good service, 18% would have been a sufficient gratuity. Certainly nothing so out of the oridinary that servers would have been discussing it.

Is 18% a sufficient gratuity? (even if the service had been good?)
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Old 11-17-2012, 09:16 PM   #2
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We tip like this:

Poor - 10% or less if it was really horrible.
Acceptable - 15%
Good - 18%
Excellent - 20-25% or more depending on the amount of the bill.

The gratuity of 18% included for just "okay" service was more than fine. I wouldn't have tipped more. But then again... DH and I do not belong to a country club.
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Old 11-17-2012, 09:20 PM   #3
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Re: Is more than 18% gratuity expected? Im confused...

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Originally Posted by KelseyH View Post
We tip like this:

Poor - 10% or less if it was really horrible.
Acceptable - 15%
Good - 18%
Excellent - 20-25% or more depending on the amount of the bill.

The gratuity of 18% included for just "okay" service was more than fine. I wouldn't have tipped more. But then again... DH and I do not belong to a country club.
This is pretty well how we tip. The exception is when we used coupons and deals to get a really low price. Then I do the percentage on what the meal would have cost prior to discounts. The waitresses make their living from the tips so I feel like I would be gyping them to base my tip from the lower amount.
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Old 11-17-2012, 09:23 PM   #4
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Re: Is more than 18% gratuity expected? Im confused...

Quote:
Originally Posted by KelseyH View Post
We tip like this:

Poor - 10% or less if it was really horrible.
Acceptable - 15%
Good - 18%
Excellent - 20-25% or more depending on the amount of the bill.

The gratuity of 18% included for just "okay" service was more than fine. I wouldn't have tipped more. But then again... DH and I do not belong to a country club.
I am super harsh! Poor service gets $0. Acceptable gets 10%, Good 15%, Excellent 20% or more, depending on how far above & beyond they went.

When 18% gratuity is included, I usually don't tip anymore.
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Old 11-17-2012, 09:28 PM   #5
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Re: Is more than 18% gratuity expected? Im confused...

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I am super harsh! Poor service gets $0. Acceptable gets 10%, Good 15%, Excellent 20% or more, depending on how far above & beyond they went.

When 18% gratuity is included, I usually don't tip anymore.
We have only rarely given $0 tip. Once was when we were trying to be discreet about a moldy salad (measurabley 1/2")and the waitress was loud and rude about it. We not only didn't leave a tip we left without eating and refused to pay.

The other time was when the waitress stood next to me and watched me clean the highchair with her wash cloth when I complained it was dirty. We were there when the restaurant opened it should have been cleaned the night before so not her fault. However instead of cleaning it she let me do it as she watched. She didn't receive a penny from us.
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Old 11-18-2012, 09:34 AM   #6
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Re: Is more than 18% gratuity expected? Im confused...

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Originally Posted by Psychomom View Post
I am super harsh! Poor service gets $0. Acceptable gets 10%, Good 15%, Excellent 20% or more, depending on how far above & beyond they went.

When 18% gratuity is included, I usually don't tip anymore.
This is how we tip too. Although for very poor service we might leave a buck and some change. But maybe they are used to big tips at a country club? IDK I've never been to one, I don't know what theyre like.

But, to me, no it seems fine that you didnt add to the 18%
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Old 11-17-2012, 09:25 PM   #7
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Quote:
Originally Posted by KelseyH
We tip like this:

Poor - 10% or less if it was really horrible.
Acceptable - 15%
Good - 18%
Excellent - 20-25% or more depending on the amount of the bill.

The gratuity of 18% included for just "okay" service was more than fine. I wouldn't have tipped more. But then again... DH and I do not belong to a country club.
We tip like this, but it has to be reaaaallly bad to only get 10% or less. We have been known to tip up to 50% if the service was outstanding and the bill was not that high to begin with. But usually stick with 20-25% for excellent service.
It does tick me off a bit when they include gratuity ( when less than 6 people) though, if I had been your dh, I would have been inclined to say" we'll I normally tip more, but 1, the service was not up to par, and 2, I futures since you added an 18% gratuity with out asking, that is all you figured you were worth.
Eta: in reality I probably would not have, but I sure would have wanted too, lol
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Old 11-17-2012, 09:20 PM   #8
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Re: Is more than 18% gratuity expected? Im confused...

I would expect that 10 to 15 % would be a good tip. I rarely give over 15%...(but I live in a state where waitresses make min. wage($8.80) plus tips... When I lived in a state that waitresses made less than minimum wage I gave more. Like in some states they make less than $3 an hour.)

**I would also give more if I just had coffee and not a real meal. Sometimes when I was younger, I would just go have coffee & maybe a dessert. Hang out with friends for 2 hours and take up a table. I always gave more especially if they kept my coffee full!
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Old 11-17-2012, 09:20 PM   #9
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It's probably just what they're used to working at a country club
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Old 11-17-2012, 09:41 PM   #10
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Re: Is more than 18% gratuity expected? Im confused...

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It's probably just what they're used to working at a country club
This is what I was thinking, too. It doesn't make it right for her to comment about it though, especially in earshot of the customer. I find 18% to be more than reasonable for a tip.
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