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Old 01-08-2013, 05:40 AM   #1
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Thumbs down Terrible flats and Kelly's Closet won't refund my money

I bought the six pack of bamboo flats made by blueberry. These are serged as the hem. They were don't TERRIBLY!! For 30.00 for SIX flats I expect higher quality work. I washed them one time on gentle alone & tumble dried ALONE. Now four out of six have unraveled hems/holes!!

I want flats that are hemmed not serged! Ugh!! I emailed KC but they said too bad contact that manufacturer. UH I WANT MY MONEY BACK!!! I don't think blueberry is going to send me 30.00.

So beware of Kelly's Closet. Cotton Babies and GMD have all stood by what they sold. KC doesn't. Beware of Blueberry flats. I will continue to update this.
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Old 01-08-2013, 06:17 AM   #2
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Honestly I would expect to have to send them back to the manufacturer too because it seems like a product defect that kelly's closet has no control over. Email blueberry/swaddlebees, you might be pleasantly surprised.

Eta: if you wanted flats that were hemmed why didn't you buy a different brand?
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Old 01-08-2013, 06:21 AM   #3
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Re: Terrible flats and Kelly's Closet won't refund my money

I really think that the company who sold the product should deal with the manufacturer, not the person buying...there is a reason there is a middle guy...if not we would all buy direct with manufacturers.
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Old 01-08-2013, 07:25 AM   #4
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Re: Terrible flats and Kelly's Closet won't refund my money

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Originally Posted by disneylindsay View Post
I really think that the company who sold the product should deal with the manufacturer, not the person buying...there is a reason there is a middle guy...if not we would all buy direct with manufacturers.
This
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Old 01-08-2013, 07:34 AM   #5
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Re: Terrible flats and Kelly's Closet won't refund my money

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This
I too agree with this for sure, however, some manufacturers want the customer to go directly to the manufacturer.
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Old 01-08-2013, 07:42 AM   #6
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I too agree with this for sure, however, some manufacturers want the customer to go directly to the manufacturer.
Yep, I know for sure that thirsties wants you to go straight through them and not to the retailer.
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Old 01-08-2013, 11:04 AM   #7
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Quote:
Originally Posted by disneylindsay
I really think that the company who sold the product should deal with the manufacturer, not the person buying...there is a reason there is a middle guy...if not we would all buy direct with manufacturers.
My thoughts exactly!
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Old 01-10-2013, 11:37 AM   #8
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Re: Terrible flats and Kelly's Closet won't refund my money

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Originally Posted by disneylindsay View Post
I really think that the company who sold the product should deal with the manufacturer, not the person buying...there is a reason there is a middle guy...if not we would all buy direct with manufacturers.
I agree. thats called customer service.
but I have had a couple issues w them and they sent me to manufactorer too. and it was fixed.
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Old 01-08-2013, 06:31 AM   #9
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Contact blueberry/swaddlebees. They'll make it right.
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Old 01-08-2013, 06:36 AM   #10
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Re: Terrible flats and Kelly's Closet won't refund my money

Unfortunately that's the way it works. If you contact swaddlebees they'll make it right for you. Cotton babies and gmd are also manufacturing/selling many of their own goods, which is probably why they could help you. I've heard bad things about the new batch of bb flats, lots of mama's seem to be having problems with them. It's a bummer! Especially at the price! Hopefully you get your refund mama.
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