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Old 04-22-2010, 12:51 PM   #1
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Amby recall kit?

Has anyone ordered and received the recall fix-it kit? We have an Amby from when DS (now 4yo) was tiny. Our DD never took to it so we'd like to sell it. I'm just not comfortable selling it without the recall kit. We requested it back in January and were told it would be sent in March, but we still haven't received it. We've been trying to contact them to find out the status, but we haven't gotten a response to emails and can't get through to the phone number.

Anyone know if the kits have been sent at all?

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Old 04-22-2010, 01:04 PM   #2
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Re: Amby recall kit?

No help here, but I'll be watching! I ordered mine back when it was recalled.....I've got nothing..
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Old 04-22-2010, 02:13 PM   #3
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Re: Amby recall kit?

I haven't recieved mine either. I did get one email that said it would ship soon. That was weeks ago.

I'm going to call the CPSC today.
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Old 04-22-2010, 02:25 PM   #4
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Re: Amby recall kit?

Okay, I called the CPSC. They said that their contact at Amby assured them that the repair kits were being sent the last week in March. I very much doubt that is the case, as I haven't received one and neither has my SIL.

If anyone else wants to call the CPSC their number is (800) 638-2772

You could also try Amby at (866) 544-9721

I'm fairly annoyed with Amby at this point. By the time this is resolved my baby will have outgrown the hammock, having never used it. I hope that if enough people complain the CPSC can legally force Amby to do something.
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Old 04-22-2010, 02:30 PM   #5
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Re: Amby recall kit?

Yea, I remember that email..I had recieved it too..I remember it saying something about March 3 & March 27 for shipping dates or something along those lines...ummm...its April 22....nice Amby... *sigh*
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Old 04-22-2010, 06:14 PM   #6
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Re: Amby recall kit?

Yep, we got the same email. I've tried calling the number for Amby, but only ever get a message that the call can't go through and you can't leave a message. Nice. I hunted around online and found that their hours for the phone number are 10:30am - 2:30pm CST, Monday through Wednesday. Really convenient, huh?

I googled a little bit after posting this thread and it appears that some people have the kit because there were craigslist ads from New York and San Diego advertising that they were selling the Amby along with the kit. I guess I'll try to call on Monday and see if I can get anywhere. And I think I'll call the CPSC too, thanks for that number!
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Old 04-22-2010, 06:38 PM   #7
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Re: Amby recall kit?

I actually did get my kit the other day; Monday, I think. I'm in Virginia. Good luck!
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Old 04-27-2010, 02:35 PM   #8
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Re: Amby recall kit?

I guess I should have been more patient, mine arrived yesterday. YAY!

It would have been nice if Amby had been better at communication though.
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