Reply Hey Mom! Learn more about the Gerber Life Insurance Grow-Up Plan!
 
Thread Tools Display Modes
Old 09-20-2011, 07:59 AM   #1
ferociousb's Avatar
ferociousb
Registered Users
seller
 
Join Date: Aug 2010
Location: Tyler, TX
Posts: 289
Down payment/deposits?

Anyone have advice on whether or not to take deposits/down payments? I make/sell custom Christmas stockings. Understandably, most people want to order for the whole family...but at $20/stocking that adds up quickly! even with the discounts I'm currently ordering for large orders.

So...instead of taking full payment up front, what advice can you offer for this method? I don't want to deal with mountains of paypal fees, and I don't want to get caught in a situation where I'm having to refund and getting stuck with stockings someone changed their mind about.

Advertisement

ferociousb is offline   Reply With Quote
Old 09-22-2011, 03:49 AM   #2
aylasmommy's Avatar
aylasmommy
Registered Users
seller
seller
 
Join Date: May 2010
Location: Pacific Grove, CA
Posts: 2,569
Deposits are good! Especially as more people are watching their wallets. If you're worried about people backing out, include a disclaimer stating due to the custom nature of my items, no refunds or returns are possible.

Sent from my iPhone using DS Forum
__________________
Anna, happy wife and proud mommy to Ayla Althea 12-8-09 and Cade Daniel 1-4-13.

Foggy Knits WAHM Page Foggy Knits Facebook
aylasmommy is offline   Reply With Quote
Old 09-22-2011, 05:12 AM   #3
jcalumna's Avatar
jcalumna
Registered Users
seller
seller
 
Join Date: Aug 2011
Location: USA
Posts: 757
Re: Down payment/deposits?

I would not have a problem paying a deposit for the materials upfront.

I also agree that you should state deposits are non-refundable.
__________________
Happily married wife and SAHM
My ISO: Matching/Coordinating Children's Outfits
jcalumna is offline   Reply With Quote
Old 09-22-2011, 11:51 AM   #4
Bright_Life_Toys's Avatar
Bright_Life_Toys
Registered Users
Formerly: Jwugrad
seller
seller
 
Join Date: Oct 2007
Posts: 5,043
My Mood:
Re: Down payment/deposits?

Unfortunately, it won't matter what you state your policies as. If someone files with PP, they will get their money back if they are in the 45 day time frame.

When I offer customs, the order must be paid for in full before work begins.
__________________
Gail - WAHM behind Bright Life Toys
Bright_Life_Toys is offline   Reply With Quote
Old 09-22-2011, 12:29 PM   #5
ferociousb's Avatar
ferociousb
Registered Users
seller
 
Join Date: Aug 2010
Location: Tyler, TX
Posts: 289
Quote:
Originally Posted by Bright_Life_Toys
Unfortunately, it won't matter what you state your policies as. If someone files with PP, they will get their money back if they are in the 45 day time frame.

When I offer customs, the order must be paid for in full before work begins.
Ya. I think that's why I'm going to keep it with no dwn pmt :/ I don't want to deal with more drama than I need. And also, the pp fees will just keep accruing with more transactions.

Thanks for the advice, ladies!
ferociousb is offline   Reply With Quote
Old 09-22-2011, 12:49 PM   #6
aylasmommy's Avatar
aylasmommy
Registered Users
seller
seller
 
Join Date: May 2010
Location: Pacific Grove, CA
Posts: 2,569
Quote:
Originally Posted by Bright_Life_Toys
Unfortunately, it won't matter what you state your policies as. If someone files with PP, they will get their money back if they are in the 45 day time frame.

When I offer customs, the order must be paid for in full before work begins.
That is so frustrating and a reason to open a store that doesn't process through pp. Honestly, how can a business ever make money if the company managing your income can just give it back. Don't get me wrong, I read the shirt embroidery thread and that was just bad, but if the work is good and the customer just wants to back out that's horribly bad for small business.

Sent from my iPhone using DS Forum
__________________
Anna, happy wife and proud mommy to Ayla Althea 12-8-09 and Cade Daniel 1-4-13.

Foggy Knits WAHM Page Foggy Knits Facebook
aylasmommy is offline   Reply With Quote
Old 09-22-2011, 03:37 PM   #7
ferociousb's Avatar
ferociousb
Registered Users
seller
 
Join Date: Aug 2010
Location: Tyler, TX
Posts: 289
Quote:
Originally Posted by aylasmommy

That is so frustrating and a reason to open a store that doesn't process through pp. Honestly, how can a business ever make money if the company managing your income can just give it back. Don't get me wrong, I read the shirt embroidery thread and that was just bad, but if the work is good and the customer just wants to back out that's horribly bad for small business.

Sent from my iPhone using DS Forum
What other payment services can you use online? My husband and I just got a square, but that will only work for in-person payments...I think.
ferociousb is offline   Reply With Quote
Old 09-22-2011, 04:41 PM   #8
aylasmommy's Avatar
aylasmommy
Registered Users
seller
seller
 
Join Date: May 2010
Location: Pacific Grove, CA
Posts: 2,569
Quote:
Originally Posted by ferociousb

What other payment services can you use online? My husband and I just got a square, but that will only work for in-person payments...I think.
I've never done it myself so I don't know first hand, but having worked with a friend who was starting a business and selling product online, it is possible. I believe it involved some connection between the bank and an online order taking system. Essentially the system took the cc info, saved order data and whatnot. The cc info was then passed onto the bank account.

Sent from my iPhone using DS Forum
__________________
Anna, happy wife and proud mommy to Ayla Althea 12-8-09 and Cade Daniel 1-4-13.

Foggy Knits WAHM Page Foggy Knits Facebook
aylasmommy is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Copyright 2005 - 2014 Escalate Media. All Rights Reserved.