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Old 01-03-2012, 07:38 AM   #1
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Your experience with Nana's Bottoms? **UPDATED**

First, I really don't want it to sound like I'm bashing this WAHM. I know it's a busy time of year but I'm just curious to hear from others on this. I bought from her because I've only heard great things!

I placed an order for 2 (or 4?) newborn AIO's on the 19th of December. I bought from the grab bag but asked in the comments if I could request fabric other than suedecloth as the inner fabric. No responseon to that. I didn't receive a confirmation, which I'm used to, so I sent an email in the 23rd to confirm my order was received. She replied and said she would be getting them ready next week (which was last week). No word about the diapers yet and I am assuming she does not email shipping notifications?

It's fine that we don't have them yet because we don't need them for months to come. I would have preferred some info about what the usual time frame is just in case our need was more immediate. Is this out of the ordinary for this WAHM? If I like the diapers I will be happy to recommend them to others but I also want to make sure they will be happy with the service they get. Maybe the reason is purely because of the holidays?

***UPDATE***
I received my diapers today and they appear to be very well made. I cannot speak of how they function yet but I'm definitely pleased with the overall appearance of them. They are soft and feel like they will be plenty absorbent too. So, two thumbs up for that! Quality is THE most important thing to me.

I am still a little disappointing with the correspondence. I started to type out why I felt this way but it felt a little juvenile to put it all here so I will just leave it at that. It sounds like I'm in the minority as far as not being please with the customer service.

My other disappointment was that one diaper is a pretty dark blue with a blue fabric on the inside. Another is navy blue with green on the inside. I chose 'gender neutral' when I purchased them and we were given an early guess that we are having a girl shortly after my purchase. :/ My DD wears lighter blue diapers but these look very boyish to me. It's totally fine if she chooses to truly make it a grab bag type of deal (and I'm grateful for the lower price) but I wish I had been told that they might not be so neutral. I may have waited until we knew the sex of our baby before I purchased any.

Since I didn't get the warmest response, I don't think I will say anything. Just wish I could rave like everyone else.

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Last edited by Kayla1981; 01-07-2012 at 02:13 PM.
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Old 01-03-2012, 07:52 AM   #2
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Re: Your experience with Nana's Bottoms?

I got both of mine super fast, 2 separate orders. I think she emailed me within minutes of placing my order. I cant really comment on communication though bc I didnt have any questions. I do think they are great dipes and plan on using them for a newbie some day. I also ordered awhile ago and she probably wasnt as popular as she is now.
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Old 01-03-2012, 08:06 AM   #3
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Re: Your experience with Nana's Bottoms?

She's usually very punctual returning emails and has great communication. She's also fast with orders. It may have to do with having lots of orders right now and being around the holidays. But a couple weeks wait is still pretty short- I recently waited 7 weeks for an order from a WAHM.
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Old 01-03-2012, 08:15 AM   #4
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Re: Your experience with Nana's Bottoms?

I've always had a pretty fast turn around and she answers emails within a day or 2. She had a black Friday special and I'm guessing she got a ton of orders. That order for me took a couple weeks or more but she wrote that it would be longer due to all the orders. Hopefully it's just the holiday busyness and you'll get your order soon. I've always been very happy with mine. Awesome price and workmanship.
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Old 01-03-2012, 08:34 AM   #5
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Re: Your experience with Nana's Bottoms?

I havent ordered anything from her yet, but I have sent emails with a ton of questions, that she replied to with in a day or two each time.
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Old 01-03-2012, 08:48 AM   #6
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Re: Your experience with Nana's Bottoms?

I've had a great experience with her. Diapers always mailed within a week and a quick response to any questions. I would think because Christmas and New Years she's probably just a s busy as teh rest of us with family things and that is probably making it a little longer.
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Old 01-03-2012, 10:32 AM   #7
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Re: Your experience with Nana's Bottoms?

Denise is always awesome! I'm going to chalk it up to it being a insanely busy time of year! I love her product and her Customer Service is great I'm sorry that you're not happy with your experience so far..but I know its just the time of year!
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Old 01-03-2012, 10:45 AM   #8
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Re: Your experience with Nana's Bottoms?

Denise is my favorite diaper WAHM! I have been dealing with her for 4 years now. Her communication is excellent and her diapers are so super cute. You have to remember we are dealing with Christmas and New Years here also. Your order was placed just before Christmas and I know for fact that Denise is very family-oriented. I would assume that she got busy between orders and the holidays and has not caught up yet. I would give her the benefit of the doubt.
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Old 01-03-2012, 11:39 AM   #9
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Re: Your experience with Nana's Bottoms?

I completely understand the holidays are playing a factor, as they should!!! I wanted to be with my family too. I think it's more of the communication or lack there of that suprised me. I am definitely willing to give her the benefit of the doubt. Glad to hear this is the exception. Thanks everyone!
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Old 01-03-2012, 11:45 AM   #10
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Re: Your experience with Nana's Bottoms?

I have dealt with her 3 times now and I have been very impressed with her fast communication and shipping times even to Canada. I ordered on black friday and my PP was giving me a hard time since I ordered from my husbands work computer...we emailed back and forth a few times and I still got the diapers within 3 weeks. I think she must just be swamped or maybe had a family thing come up? I am not sure but it does not sound like her regular business ways. I am sure she will make it right for you mama.
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