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Old 04-23-2012, 06:37 PM   #1
mrspopo
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I've never seen a BG do that before

I managed to snag 2 diapers in colors I wanted that were on sale (quite a feat!). And amazingly they got here in 2 days, yay! After washing them once the yellow one came out of the dryer with 1 shot leg elastic! I've never seen a BG do that and I've used lots of them. Maybe one end of the elastic came undone. But at least cotton babies has great customer service, just wish I could use this new dipe right away

If you have a defective diaper does it go back to the retailer (diva diapers?) or directly to cotton babies? I had one other diaper with a loose seam but it was a cinch to drive it back to cotton babies and walk out with a new one. Is it easy to get it fixed/replaced online? Can I take it to the Vancouver store in person?

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Old 04-23-2012, 06:48 PM   #2
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You have to contact cotton babies not the retailer.

Siri probably wrote this!
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Old 04-23-2012, 06:58 PM   #3
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Re: I've never seen a BG do that before

I had one do that recently and contacted cb. They repaired it, 1 side of the elastic detached.
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