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Old 05-04-2012, 09:53 PM   #11
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Re: Buyer not happy :(

Thanks! At least it was not a large amount. I have definitely leaned my lesson! I am just sad, because I have always had such great experiences on here. I also try my best to accurately describe my items. I truthfully never had any leaking issues with this diaper!

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Old 05-05-2012, 07:46 AM   #12
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Re: Buyer not happy :(

Since you have refunded her before receiving it back then at this point I would tell her to just keep the diaper.

It is PP policy if an item is not as described then the buyer is responsible to ship the item back with dc at their expense and once received the seller refunds - providing the item is returned in it's original condition.

Also, once an item is washed it's pretty much theirs and as far as leaking goes it could be the detergent she used, fit, not enough absorbency, etc.

Sorry mama...I hope you have better transactions!
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Old 05-05-2012, 06:22 PM   #13
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Re: Buyer not happy :(

She needs to send it back to you at her cost. Contact a mod to make sure she does it.
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Old 05-06-2012, 10:08 PM   #14
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Re: Buyer not happy :(

Quote:
Originally Posted by jmoon View Post
Well, I refunded her money, but now she wants $2.00 to cover shipping back to me. It just seems ridiculous to sell a EUC Alva pocket for $6 ppd, and then refund $8. I don't want her to be unhappy, but this is not fair to me either.
If another team member has not stepped in, please pm me!

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Originally Posted by majomama View Post
For future reference, do not refund until you have the item back in hand, in the condition that you sent.
Sorry you have to deal with this
Amen!
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Old 05-07-2012, 07:40 PM   #15
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Re: Buyer not happy :(

Hugs mama!!! I would agree it was more likely a fit and usage thing than a default in the diaper itself. You are so sweet to provide a refund!!
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Old 05-07-2012, 07:50 PM   #16
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Re: Buyer not happy :(

I think you've gone above and beyond and she should expect to pay for shipping on her own. You are a very nice mama!
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Old 05-12-2012, 03:59 AM   #17
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Re: Buyer not happy :(

I personally wouldn't give her a refund. I found out the hard way that cheap diapers leak. I ordered a dozen of the original Sunbaby's and every last one of them would leak within an hour. Its not your fault that cheap diapers are cheaply made.
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