Is this rude?

[ulawolf]

Originally Posted by ElizasMommy606 I'm kind of confused with this response. Why would she leave me neutral feedback? I asked for a refund, she can tell me No and that she has 5 days to ship, I figured she wouldn't mind as it is a small amount of money and I didn't know she was going on vacation. I never figured to ask people how long it would be to ship. I have children, and I have to go to the post office so I figured maybe Friday or Saturday she'd ship it.

Why did you assume she would ship next day? You agreed to a sale and then had buyers remorse IMO she could leave you neutral feedback. I probably wouldn't however I would be frustrated because I hadn't broken any ds rules. I was still shipping in the five days.

I'm sorry but you assumed something you never should have. She is well within rules AND expectations to ship on Monday. While it would be nice for her to let you know that she was on vacation and wouldn't ship until Monday she doesn't have to.

[ulawolf]

Originally Posted by ajaitz_07 I dont expect next day (but I'm sure a lot do) & I do understand being busy & having kids & things come up. I technically have 5 days to ship but I dont like to make my buyers wait that long & definitely let them know if its going to take any longer then 3 days (not business days) to ship even when something comes up after they pay. I just think its polite to let my buyers know. I am glad I came back to read the other replies though because this will be a question I ask from now on.

I agree it's polite and I always try but I know I have forgotten to a time or two. If a mama says she's in a hurry I for sure ship next day if I can or offer refund.

We have been without power and on vacation this week so I had to tell mamas I couldn't ship next day.

[ulawolf]

Originally Posted by ElizasMommy606 I just Pm'd her stating that I did not know about the DS rule of the 5 days to ship so if she does not want to refund me she doesn't have to, but I didn't know she was going on vaca and next time i'll ask how long it will take to ship.

That was nice and I'm sure she will refund, I would anyway.

[L J]

I will go against the popular opinion in this thread. I think the seller took way too long to ship, even if she is still within ds guidelines. When postal holidays fall in the middle of a week it throws things off, and I can absolutely get that she got busy and went out of town, etc. I am not saying she's a bad seller or even worthy of neutral feedback.

But, no, I don't think asking for a refund at this point is rude.

When the 5 days includes a Federal holiday and Sunday, and it turns in 7/8 days, it just feels way too long to wait for someone to ship. I get that.

I think in these cases, where it is going to be am actual week before the item even ships, it is the sellers responsibility to communicate with the buyer.

I feel that reassuring the buyer is part of my "job" as a seller, in order to protect my own feedback. It's super easy to send a pm letting someone know which day you are going to be shipping. I am not saying its mandatory or required, but as a seller, it just makes sense. No seller wants an anxious buyer - its not good for the feedback profile. When a buyer is told which day the item will be shipped they stop worrying about it.

[Hillargh]

Unless you said something like, "Hey. Lady. You're slow. Refund me NAO!" I wouldn't see it as rude. Seems to just be a misunderstanding with times frames.

Always make sure if you need something by a certain date, or ASAP in general, to ask if the seller can accommodate

Personally, I would've dropped it at the PO before leaving (in case I had unforseen delays returning from vacation), or not accepted payment until I got back unless I told the seller I was currently on vacation and they didn't have issue. But, that's just personal preference for me.

Sent from my Galaxy Nexus using DS Forum

[AnimalHouse]

Originally Posted by L J I will go against the popular opinion in this thread. I think the seller took way too long to ship, even if she is still within ds guidelines. When postal holidays fall in the middle of a week it throws things off, and I can absolutely get that she got busy and went out of town, etc. I am not saying she's a bad seller or even worthy of neutral feedback. But, no, I don't think asking for a refund at this point is rude. When the 5 days includes a Federal holiday and Sunday, and it turns in 7/8 days, it just feels way too long to wait for someone to ship. I get that. I think in these cases, where it is going to be am actual week before the item even ships, it is the sellers responsibility to communicate with the buyer. I feel that reassuring the buyer is part of my "job" as a seller, in order to protect my own feedback. It's super easy to send a pm letting someone know which day you are going to be shipping. I am not saying its mandatory or required, but as a seller, it just makes sense. No seller wants an anxious buyer - its not good for the feedback profile. When a buyer is told which day the item will be shipped they stop worrying about it.

I agree with this. But I always ship either same day, or next day at the latest. If I can't, I make sure to let the buyer know. I know DS has the 5-day rule for shipping, but really, 5 days is a long time when you throw in a holiday and weekend. I would especially let a buyer know if I was going on vacation and wouldn't be shipping until after I got back!

[paper_girl_76]

Originally Posted by L J I will go against the popular opinion in this thread. I think the seller took way too long to ship, even if she is still within ds guidelines. When postal holidays fall in the middle of a week it throws things off, and I can absolutely get that she got busy and went out of town, etc. I am not saying she's a bad seller or even worthy of neutral feedback. But, no, I don't think asking for a refund at this point is rude. When the 5 days includes a Federal holiday and Sunday, and it turns in 7/8 days, it just feels way too long to wait for someone to ship. I get that. I think in these cases, where it is going to be am actual week before the item even ships, it is the sellers responsibility to communicate with the buyer. I feel that reassuring the buyer is part of my "job" as a seller, in order to protect my own feedback. It's super easy to send a pm letting someone know which day you are going to be shipping. I am not saying its mandatory or required, but as a seller, it just makes sense. No seller wants an anxious buyer - its not good for the feedback profile. When a buyer is told which day the item will be shipped they stop worrying about it.

I also agree.

Also, can someone link to the rules that say 5 business days? I don't recall it saying business days and of course, can't find it now. Thanks!

[aflyingbuttress]

Originally Posted by L J I will go against the popular opinion in this thread. I think the seller took way too long to ship, even if she is still within ds guidelines. When postal holidays fall in the middle of a week it throws things off, and I can absolutely get that she got busy and went out of town, etc. I am not saying she's a bad seller or even worthy of neutral feedback. But, no, I don't think asking for a refund at this point is rude. When the 5 days includes a Federal holiday and Sunday, and it turns in 7/8 days, it just feels way too long to wait for someone to ship. I get that. I think in these cases, where it is going to be am actual week before the item even ships, it is the sellers responsibility to communicate with the buyer. I feel that reassuring the buyer is part of my "job" as a seller, in order to protect my own feedback. It's super easy to send a pm letting someone know which day you are going to be shipping. I am not saying its mandatory or required, but as a seller, it just makes sense. No seller wants an anxious buyer - its not good for the feedback profile. When a buyer is told which day the item will be shipped they stop worrying about it.

I agree and I disagree. Yes, that's a good thing to do and it's a nice service to give buyers and a way to ensure positive feedback. But per DS rules it's not an obligation and I don't think not doing this makes someone a bad seller.

I traded something last week and shipped on the second day. I PMed the other mama and let her know I didn't make it to the PO right away because I felt bad. So, while I think that's a good policy to have, I also don't think I should be considered a bad seller if I hadn't done that. Doing it makes me an extra good seller.

Most of us here are just moms. We aren't running businesses. I think we need to cut each other a little slack.

[mamamujer]

sometimes i ship the next day, other times it's three days later....all depends. i always say when i expect to get them out by and if that is okay with them.

[4littlenorskes]

Originally Posted by paper_girl_76 I also agree. Also, can someone link to the rules that say 5 business days? I don't recall it saying business days and of course, can't find it now. Thanks!

Here's the link: http://www.diaperswappers.com/forum/....php?t=1143687