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Old 07-20-2012, 08:55 AM   #41
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Originally Posted by mistylynn313 View Post
This should be a sticky! When I was new here I lost out because a package was lost in the mail and I got the "you didn't insure it" song and dance from the seller. Not knowing better at the time I just sucked it up, but now I know better!

I'm sorry that happened to you! Many sellers simply don't understand how insurance works. I'm hoping this educates at least a few

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Old 07-28-2012, 07:21 PM   #42
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Old 08-12-2012, 11:32 PM   #43
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Old 08-20-2012, 11:57 PM   #44
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Old 08-21-2012, 10:46 PM   #45
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Re: INSURANCE- PSA!

Thanks! This has always been a major peeve of mine too. Every time I see that little "Out of my hands, not my responsibility" disclaimer, I cringe.
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Old 08-23-2012, 01:30 PM   #46
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Re: INSURANCE- PSA!

I haven't read all the posts so someone may have mentioned this but:

A few people have mentioned that it is NOT common sense that the seller is responsible for the package until it arrives at the buyer BUT in the regular business world, that is just not true. This isn't limited to paypal. Just last week, I had a package at work arrive damaged with the contents destroyed (the tiny vial with a very small amount of fluid was cracked and anything that may have been in it leaked out) and the company replaced it. This is a standard of business. Now, I understand that a WAHM business can't afford to replace products left and right but as someone else said if you can't afford to replace the item, buy the insurance
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Old 08-23-2012, 01:30 PM   #47
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Re: INSURANCE- PSA!

double post
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Old 08-23-2012, 01:30 PM   #48
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Re: INSURANCE- PSA!

gah! DS hates me today...triple post
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Old 08-25-2012, 11:17 PM   #49
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Quote:
Originally Posted by ndmama
I haven't read all the posts so someone may have mentioned this but:

A few people have mentioned that it is NOT common sense that the seller is responsible for the package until it arrives at the buyer BUT in the regular business world, that is just not true. This isn't limited to paypal. Just last week, I had a package at work arrive damaged with the contents destroyed (the tiny vial with a very small amount of fluid was cracked and anything that may have been in it leaked out) and the company replaced it. This is a standard of business. Now, I understand that a WAHM business can't afford to replace products left and right but as someone else said if you can't afford to replace the item, buy the insurance
This is true. My OP was about Paypal policies but you are right; customer service has standards.
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