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Old 12-11-2012, 07:45 AM   #1
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Spots question on non payment from buyer

I have a whole bunch of items listed on spots and some of the items are listed as quantity of more than one but its a photo of all the items together (It is stated in the listing that the listing is for one item and to tell me the color wanted at checkout).

On Friday some one hit BIN twice on one of the listings (there were 2 of them) and paid for one, left comments that they wanted both but did not pay for the other. I'm not sure if they wanted me to invoice them for the second one at a discount or what.

I was away for the weekend without internet so I didnt notice until Sunday night when I got home. I tried to invoice from my seller page but its not working so I emailed their paypal address on Sunday. I hadnt heard back on Monday so I emailed their hyena cart email address and still have not heard back. I want the buyer to pay for the second item and then once they are packaged together, weighed, and I print out the label, I will refund whatever the shipping/insurance overage is. This is what I told the buyer in the emails I sent.

How long do I wait for a response? Do I just send one item, as that is all that was payed for, or do I refund the money and leave a response in the comment box of why I did it?

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Old 12-11-2012, 07:56 AM   #2
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Re: Spots question on non payment from buyer

youre going to want to refund her original payment and have her pay for the 2 at the same time, otherwise it will show up as 2 transactions on PP but you are only sending 1 package, she could claim not received on one of them and youd probably end up out that money. Or just send 1 since thats all she paid for
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Old 12-11-2012, 09:21 AM   #3
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Re: Spots question on non payment from buyer

maybe the buyer want a combined shipping rate?
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