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Old 12-11-2012, 07:31 PM   #31
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Re: Does this elastic look relaxed?

Yes, it looks relaxed and I would contact them......no way I'd be paying any kind of shipping, their product is defective, they can fix the problem.....it shouldn't cost you money.

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Old 12-11-2012, 07:34 PM   #32
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Re: Does this elastic look relaxed?

I would contact the retailer. Cotton Babies won't ship back to Canada will they?
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Old 12-11-2012, 07:40 PM   #33
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I would contact the retailer. Cotton Babies won't ship back to Canada will they?
Yes they will! I had a defective Flip cover and they sent me a replacement, I just sent them photos of my brand new cover and they didn't make me return it because it would have cost a small fortune for me to mail it back.
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Old 12-11-2012, 07:42 PM   #34
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Re: Does this elastic look relaxed?

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I would contact the retailer. Cotton Babies won't ship back to Canada will they?
They won't ship their products here for us to buy but that doesn't (and shouldn't) aply to defective products.
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Old 12-11-2012, 07:49 PM   #35
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Re: Does this elastic look relaxed?

I had a missing snap on a brand new flip cover- they made me mail it back to them:/
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Old 12-11-2012, 07:52 PM   #36
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Re: Does this elastic look relaxed?

Since this is the first 4.0 you've bought I'd play that up a lot. It may help you get better customer service
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Old 12-11-2012, 08:00 PM   #37
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Re: Does this elastic look relaxed?

I believe if it is within a window - like 30 days or something of purchase, they'll pay shipping for you. After that, you need to send it in yourself.
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Old 12-11-2012, 09:03 PM   #38
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Re: Does this elastic look relaxed?

Quote:
Originally Posted by Dancy Baby View Post
Yes they will! I had a defective Flip cover and they sent me a replacement, I just sent them photos of my brand new cover and they didn't make me return it because it would have cost a small fortune for me to mail it back.
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Originally Posted by lrgs View Post
They won't ship their products here for us to buy but that doesn't (and shouldn't) aply to defective products.
Both of the above! Just email them and go from there. I've found them helpful.


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Originally Posted by 4boys1girlforme View Post
I had a missing snap on a brand new flip cover- they made me mail it back to them:/
I'm US, too, and they send us a prepaid polymailer. They'd loose too much money to do that from Canada.
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Old 12-11-2012, 09:46 PM   #39
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Re: Does this elastic look relaxed?

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Both of the above! Just email them and go from there. I've found them helpful.

I'm US, too, and they send us a prepaid polymailer. They'd loose too much money to do that from Canada.
I think it just depends on the situation too. I'm in the US but I had a Freetime with a hole in the suedecloth (stitching came apart from the top PUL panel and the suedecloth. They just sent me a new one and had me keep the other one.

But I can see a FLIP cover with a broken snap could just be repaired???

OP - Contact CB with pictures and a copy of your receipt. It can simply be your order online and attach it. They will let you know what to do from there.
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Old 12-11-2012, 11:04 PM   #40
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Re: Does this elastic look relaxed?

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Originally Posted by fish3737 View Post
I think it just depends on the situation too. I'm in the US but I had a Freetime with a hole in the suedecloth (stitching came apart from the top PUL panel and the suedecloth. They just sent me a new one and had me keep the other one.

But I can see a FLIP cover with a broken snap could just be repaired???

OP - Contact CB with pictures and a copy of your receipt. It can simply be your order online and attach it. They will let you know what to do from there.
thank you!
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