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Old 02-07-2013, 01:26 PM   #1
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Need help with a paypal refund

Ok, I thought we had this figured out, but we don't :-/

I had requested a refund for some items of a lot being misrepresented. Honest mistake, but the misrepresented ones do not work for us. Anyway, I requested a refund for the ones I have to return. The mama pm-ed me telling me that she can't refund me from her phone so I have to send her a payment request. But doesn't that just mean I am basically selling them back to her? I like to think the best of people, but who's to say she doesn't just dispute my return and request my refund back. I'm really lost with this transaction.

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Last edited by ChihuahuaMama13; 02-08-2013 at 11:09 AM.
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Old 02-08-2013, 11:09 AM   #2
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Re: Need help with a paypal refund

bump
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Old 02-08-2013, 11:11 AM   #3
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Re: Need help with a paypal refund

don't send her a money request. She needs to go in and refund you.

if she doesn't then you can do a paypal dispute and pp will do it for her.
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Old 02-08-2013, 11:12 AM   #4
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Re: Need help with a paypal refund

Is there a way for me to explain it to her how to do it from her phone? She's flat out telling me she can't, but I can see it from my phone just fine, so I don't know what she's not seeing. But I'm bad at giving directions
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Old 02-08-2013, 11:13 AM   #5
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Re: Need help with a paypal refund

is she using the pp app? If so then tell her to go into the web and do it from there.

I don't have the pp app so I don't know if it can be done from the app
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Old 02-08-2013, 11:17 AM   #6
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Re: Need help with a paypal refund

Alrighty, I let her know. We'll see what she says!
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Old 02-09-2013, 02:45 PM   #7
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Or perhaps send her a payment request as personal and not goods?
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Old 02-09-2013, 03:13 PM   #8
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Re: Need help with a paypal refund

She was able to refund me, but it's pending for a week. I found more things wrong with the diapers as I was packaging them to send back to her, and noticed the one I'm keeping is marked as a second, when I was told it is a first quality. I just want this transaction to be over
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Old 02-09-2013, 03:15 PM   #9
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Re: Need help with a paypal refund

Quote:
Originally Posted by Lanae View Post
Or perhaps send her a payment request as personal and not goods?
I had thought of that, but the only options for a payment request are goods or services, not personal.
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Old 02-09-2013, 07:01 PM   #10
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Re: Need help with a paypal refund

Quote:
Originally Posted by ChihuahuaMama13 View Post
She was able to refund me, but it's pending for a week. I found more things wrong with the diapers as I was packaging them to send back to her, and noticed the one I'm keeping is marked as a second, when I was told it is a first quality. I just want this transaction to be over
Pending means that she didn't have money in her Paypal account so it is doing a bank transfer. Do NOT ship until the refund has cleared!
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