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Old 02-19-2007, 07:44 PM   #61
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lizanneh
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Re: awesome toy deal!

Mine was canceled. I went to the store, and it was completely CLEANED OUT of the $19.99 and under items -- I could not get the items I wanted for DS's birthday.

Quote:
Dear Valued Customer,

Thank you for your recent order. We are notifying you today to advise
you that there was a technical error with the "Buy one Get One"
promotion that was applied to your order. As a result, your order, or
part of your order, have been cancelled. We apologize for any
inconvenience this may cause.

We would like to invite you to visit the site again on Tuesday, February
20th to replace your order. If you buy an eligible product you will be
able to receive one related eligible product for free.

If you have any questions, please feel free to call 1-800-ToysRUs. An
online customer service specialist will be more than happy to assist you
with your needs.

Thank you again for your patronage. We value your business and look
forward to serving you in the future.

Sincerely,

Toysrus.com Customer Service

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Old 02-19-2007, 08:32 PM   #62
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Re: awesome toy deal!

I got lucky at the store. It was pretty cleaned out but they had a lot up top. I got the rollarounds gumball machine and the lawn mower.
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Old 02-20-2007, 11:23 AM   #63
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Re: awesome toy deal!

Ok... Angry redhead WENT off on TRU... Just to get hung up on 3 times! (I was professional and didn't say anything I shouldn't have)

I talked to Steve yesterday for 45 minutes who blamed me for the order cancelling (my credit card) and promised a supervisor would call me back yesterday. I talked with Kristin last night for 30 minutes who AGAIN promised a supervisor would call me back. I talked to Charmaine this morning who placed me on hold to transfer me to a supervisor (for 35 minutes) and then hung up. I talked to Linda for 15 minutes who was VERY rude and who transferred me in mid sentence to Jennifer who ACTUALLY got a supervisor on the phone. By this point, I was more angry about the customer service than the fact that they weren't honoring their sale. The supervisor Kendall told me that they have the right to cancel their orders whenever they want to without notice and to my statement that I lost my $10 google freebie, she said "so sorry". And not a nice sorry.... VERY SARCASTIC.... I also explained that I was horrified at their customer service and that I am a loyal tru/bru shopper and was thinking about not shoping there anymore because of the lack of customer service. All I really wanted at this point was a sincere apology. Her response......





WE HAVE OTHER CUSTOMERS!!!! Then she hung up on me.

I have tried to call the corporate office, but kept getting the automated runaround, so I just sent them a NASTY letter. I will not be shopping there anymore. Isn't that horrible????.... all over something so stupid!
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Old 02-20-2007, 11:27 AM   #64
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Re: awesome toy deal!

wtf?!?! my two friends got the same kind of cs when they called they both filed with the bbb lol. weird thing is i still have not gotten my order cancelled and they have charged my card with it because its on my bank acct hmmm
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Old 02-20-2007, 11:35 AM   #65
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Re: awesome toy deal!

Well to hell with them, then.

How RUDE!
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Old 02-20-2007, 12:05 PM   #66
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Re: awesome toy deal!

Yeah they charged mine too and I still don't have a credit!
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Old 02-20-2007, 12:08 PM   #67
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Re: awesome toy deal!

wow diane that is insane!!!
now one more reason why to shop wtih a wahm
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