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Old 12-14-2015, 03:20 PM   #1
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Etsy problem--not sure what to do

I'll try to be concise. I ordered a Christmas shirt for my son on Nov. 23. The listing said it would take 1 week to ship making the shipping deadline Nov. 30th. The seller marked it shipped on Nov. 30th with no tracking info. It still hasn't arrived by December 9th so I messaged asking for tracking info. He was extremely rude and told me I already had the tracking info through PayPal. I double checked and there is no shipping info in the PayPal transaction. He gave me a tracking number, but it says the package was picked up on December 7th and hasn't updated since (today is a week since the 7th). According to his shop's reviews, a lot of people are having the same problem and he is accusing everyone of lying and stealing. What should I do? Etsy said I have to request a refund through PayPal. I don't necessarily want a refund. I just want the shirt, but I don't know when or if it's coming. And I really wish Etsy would to something about this dude because he's a jerk!
Not very concise, but there it is.

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Old 12-14-2015, 04:46 PM   #2
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Re: Etsy problem--not sure what to do

Request a refund and find a different shirt.
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Old 12-14-2015, 05:33 PM   #3
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Re: Etsy problem--not sure what to do

I would request a refund as well, too much time has past and poor cs.
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Old 12-14-2015, 06:32 PM   #4
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Re: Etsy problem--not sure what to do

Yeah,I agree. I know you want the shirt but it's better to have a refund and no shirt than no shirt AND no refund.
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