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Old 01-25-2017, 09:12 AM   #1
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Credit card benefits/ Extended Warranty

I use a credit card for must purchases and then I pay the full bill monthly. I accrue points and I like tracking purchases.

I just tried to file for an extended warranty benefit and it was a complete waste of time and effort. It was processed through some place called Card Benefit Services. It really felt like I was just dangled long in the hopes I'd give up.

It is actually making me consider switching to another credit card since the experience was so drawn out.

Do you know of credit cards that have really good benefits for members without an annual fee?

Has anyone had to go through their credit card for an extended warranty claim and had it go well?

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Old 01-25-2017, 02:27 PM   #2
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We've used the warranty on several items purchased on our credit card. Like you, I like getting the points and having an easy paper trail for chasing. We used the extended warranty through our credit card for our washing machine, a pair of work boots for my husband, a pair of blue jeans, and I can't even remember what else. I love that feature of our card. We have a visa through Wells Fargo. The process is always easy, just a copy of the purchase receipt, an easy form to fill out, and I think a link to the item we want to replace our item with.
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Old 01-25-2017, 03:11 PM   #3
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Re: Credit card benefits/ Extended Warranty

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Originally Posted by WannaBeGreen2011 View Post
We've used the warranty on several items purchased on our credit card. Like you, I like getting the points and having an easy paper trail for chasing. We used the extended warranty through our credit card for our washing machine, a pair of work boots for my husband, a pair of blue jeans, and I can't even remember what else. I love that feature of our card. We have a visa through Wells Fargo. The process is always easy, just a copy of the purchase receipt, an easy form to fill out, and I think a link to the item we want to replace our item with.
I've never thought to use the feature before but the process definitely did not go as easily as yours. I had to submit something like 12 documents and then it was declined and the reason I was given was something I explained in the very first document. I called today and complained about the dragged out progress. They are going to look at it yet again but I'm not holding my breath.

I actually had a good experience with Wells Fargo when I banked with them a long time ago.
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Old 01-25-2017, 07:24 PM   #4
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Quote:
Originally Posted by Agla
I've never thought to use the feature before but the process definitely did not go as easily as yours. I had to submit something like 12 documents and then it was declined and the reason I was given was something I explained in the very first document. I called today and complained about the dragged out progress. They are going to look at it yet again but I'm not holding my breath. I actually had a good experience with Wells Fargo when I banked with them a long time ago.
Poor you!! I didn't realize we had it so easy. Guess I'll be more appreciative next time we need to use it!
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Old 01-25-2017, 08:28 PM   #5
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Re: Credit card benefits/ Extended Warranty

How do the extended warranties work? Do you sign up for them, pay for them?

We pay everything we can with the credit card to accrue points like you guys.
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Old 01-26-2017, 03:59 AM   #6
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Re: Credit card benefits/ Extended Warranty

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Poor you!! I didn't realize we had it so easy. Guess I'll be more appreciative next time we need to use it!
It left such a bad taste in my mouth I'm really looking into switching. I was only claiming for $168 and it was this long drawn out investigation.





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Originally Posted by lemon.extract View Post
How do the extended warranties work? Do you sign up for them, pay for them?

We pay everything we can with the credit card to accrue points like you guys.
Check if your card offers the benefit. They usually extend the manufacturers warranty by a year.
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