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Old 12-08-2013, 12:56 PM   #1
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Received the wrong item from an online retailer

I shopped at on Cyber Monday and they said each order would include a free gift. On top of that, I spent $150 to get free shipping. My package was misdelivered, I spent a lot of time on the phone about it, and eventually I had to drive somewhere to pick it up. None of this was Palumba's fault. I finally received it on Friday and got a chance to open it Saturday morning. It contained what I thought was the free gift, plus another item I didn't order, a gyroscope. I automatically thought it was just another free gift. When I got to thinking about what I ordered, I realized an original Slinky was missing. I checked my order and I did order it and not get it. The Slinky is worth $4.99 and the gyroscope, which also comes in a small box, is worth $6.99.

So, my husband has enjoyed the gyroscope, but it isn't what we ordered and we were done with shopping. I don't know where to get a Slinky around here, and I don't want to go to a place like Toys R Us and never intended to. Part of me just wants to let it go and try to find a slinky around here somewhere, but part of me feels like I should have what I ordered and it's a lot of trouble trying to wander around trying to find what I thought I already had sorted out.

Should I let it go or should I "demand" the item I originally ordered? What would you do? Thanks.


I run the Frontier Wholesale co-op in February, May, August & November
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Old 12-08-2013, 01:23 PM   #2
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I would contact them to send you the correct item with no shipping charge. Good customer service will tell you to keep the gyroscope, imo.
Emma H&T Mama to Faolan 6/7/12 & Malachy 1/29/14
Mary born into heaven at 14 weeks
Cautiously expecting #4 10/6/16
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Old 12-08-2013, 01:38 PM   #3
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You can let them know you didn't get the slinky without "demanding" it. Just go in with a positive attitude that they know how to fix it for you.
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