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Old 11-08-2007, 09:53 PM   #11
ktmelody
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Re: My Goodmama snap popped off?

Yeah, i just returned one this week. she said she would either fix it or replace it. It was not for a snap though. it was a snap to close to the edge. it created a hole and the serging came off. I was sooooo sad. But she got right back to me! Such great CS!

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Old 11-09-2007, 07:23 AM   #12
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Re: My Goodmama snap popped off?

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Originally Posted by My2punkins View Post
I was referring to having to pay shipping over and over Actually its more the hassle of taking it to the P.O though, not the couple $ here and there which does add up. I didnt get reimbursed for sending my diaper in to GM and I did email before sending No biggie though, I just dont want to keep doing it, kwim?
She definitely reimburses shipping -- so make sure to drop her a line and tell her this time -- she will reimburse you for both times, I am sure. Definitely let her make it right!!! She fab with customer service, in my opinion . . . I just think this order-shipping-order-shipping-order-shipping every other day with all these fab stockings has her super busy. I'm sure she'd want to know if she missed refunding your shipping last time -- email her!!
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