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Old 02-16-2011, 08:06 PM   #1
momof2littles
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how long to wait for a reply before contacting a mod?

I received some diapers that were not as described. I PMd the seller, told her the issue, and asked for a refund. How long do I wait for a reply before contacting a moderator? It's been 24 hours, and I can see that she has read the PM. Thanks!

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Last edited by momof2littles; 02-16-2011 at 08:48 PM.
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Old 02-16-2011, 09:18 PM   #2
JenBen
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Re: how long to wait for a reply before contacting a mod?

I'd probably give it another 24-48 hours. I think two-three full business days should be adequate to respond. It could be that's she's having a busy day or isn't quite sure how to respond yet.

I think going to the mod step elevates it to a place you don't need to necessarily go quite yet.
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Old 02-17-2011, 08:10 AM   #3
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Re: how long to wait for a reply before contacting a mod?

Agreeing with pp. I'd give her one more day. I am "right now" kind of gal so it'd be really hard for me to wait, but I do agree maybe she's trying to figure out how to respond? She could be asking someone else too and waiting on their response of how she should handle it.

Good luck.
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Old 02-17-2011, 08:59 PM   #4
Ky&AbMom
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Re: how long to wait for a reply before contacting a mod?

Hm, I am currently experiencing this problem as well, maybe PM me I recieved diapers that were clearly NOT the diapers pictured and were not as described, not sure what to do, I did open a claim with paypal and asked for a refund, I guess I should contact a mod here?
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