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Old 03-14-2011, 10:01 PM   #1
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WWYD? Items shipped, DC says delivered, buyer said it's not there?

I shipped a cover out last week to a mama in California. She PMed me today asking for a DC# because it hasn't arrived. I checked the DC (and sent it to her) tonight and it's saying that it was delivered today to her zip code.

What is my responsibility as a seller at this point?

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Old 03-14-2011, 10:04 PM   #2
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

Nothing. As long as it says delivered you cannot be held responsible. I am in a similar circumstance right now. I purchased yarn, DC says delivered, I never received it. All Ican do is contact the PO and hope they can figure out where it was delivered so that I can get it back.

I would just tell her how sorry you are and advise her to contact her local PO.
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Old 03-15-2011, 06:22 AM   #3
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It's possible it could be at a neighbors. I had a package not show up once although it said it was delivered. Called the delivery company and driver couldn't find my apartment number so he left it at someones apartment that had a similar number. Pissed me off so much but luckily the neighbor gave it to me.

As for question as to what you should do, nothing. You did your part. You cannot control what the delivery person does with it.
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Old 03-15-2011, 06:36 AM   #4
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

Ok, I experienced this also. I ordered some stuff before Christmas and DC said it was delivered. I asked the delivery man about it and he said he remembered delivering it. So the company sent it again without charge. Well the Post Office was NO HELP to me since the delivery man said he "remembered". Well 2 weeks later it turned up 2 blocks away in a different office!
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Old 03-15-2011, 06:49 AM   #5
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

I had that happen twice, an item said dc confirmed but it was no where to be found. The seller was kind enough to send a duplicate and that never arrived. I cut my losses as we were both out, it was by no means the fault of the seller. I still have no clue what happened, they never appeared.
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Old 03-15-2011, 10:12 AM   #6
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

I had a package stolen before but its not the sellers responsibility to do anything further if there is DC confirmation that it was delivered. The buyer can try and contact the post office but you don't have to replace it or anything.
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Old 03-15-2011, 10:52 AM   #7
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

just bad all around when that happens. so sorry.
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Old 03-15-2011, 11:30 AM   #8
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

I would tell her to check with the post office as sometimes they will mark it delivered before it is actually delivered! I have had more than one package marked delivered earlier in the day and the day before it actually got here!
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Old 03-15-2011, 12:52 PM   #9
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

It could show up the next day. I had that happen once.
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Old 03-15-2011, 12:55 PM   #10
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Re: WWYD? Items shipped, DC says delivered, buyer said it's not there?

Same situation here! DC# said it was delivered yesterday and I still have not recieved it!
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