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Old 06-27-2011, 07:05 PM   #1
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Worst customer service. Ever

So, I finally got ahold of the company I bought my Kissaluv's AIO through. I was inquiring about them because the PUL on a dozen diapers was tearing and or had holes after only prepping.

I bought them through a seller on Amazon. Kissaluv's refuses to refund the seller because they're wrongly assuming I must have added something to them in order for the PUL to do that. They said that if the PUL was defective, the entire diaper would melt- not just parts.

Well, that's not the case at all. I literally washed them three times(on warm) and dryed three times(on warm) per instructions. DS never wore them. They're convinced I added bleach or the like. First of all, why would I add bleach to diapers that were NEVER worn. And if I am cloth diapering and what goes on my baby's bum is important, I wouldn't use bleach regardless.

The seller is going to refund me. And it's a shame because she's out the cost of 12 diapers(nearly 300 dollars) because Kissaluvs took an arrogant stance that "it couldn't possibly be our fantastic, perfect diapers!" Needless to say.. I will NEVER, EVER, buy anything from their company again!

On a side note: we own about 9 different diaper brands and Sunbaby's are by far my favorite. Figures. Wish I would have known that before I invested in this stash!

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Old 06-27-2011, 07:08 PM   #2
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Re: Worst customer service. Ever

I had issues with brand new KL's fitteds myself and their CS was short of helpful for me as well. I'm glad you are not out, and i hope the company can get their money from KLs
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Old 06-27-2011, 07:09 PM   #3
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Re: Worst customer service. Ever

Oh wow! That is terrible! I am sorry for you and the seller. Shame on them.
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Old 06-27-2011, 07:16 PM   #4
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I bought kissaluvs hybrid contours, washed them in free and clear detergent that THEY recommended with natural fabric softener and they got terrible bleach spots. My washer is brand new, and I do not even own bleach, but they insisted that I had used bleach. I do not care how great their diapers are, their customer service sucks and I will never buy kissaluvs again because of it. Oh and no where on the package did it say no fabric softener, and I have used it on all of my diapers (seventh gen which is CD safe) and only the brand new kissaluvs had a problem, the ones I.bought used are fine
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Old 06-27-2011, 07:28 PM   #5
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Re: Worst customer service. Ever

Quote:
Originally Posted by kalhayd View Post
On a side note: we own about 9 different diaper brands and Sunbaby's are by far my favorite. Figures. Wish I would have known that before I invested in this stash!
Are the Sunbaby's just Fabulous? I am due in September and have been looking for a OS diaper because I also have a 14 month old. I was thinking of buying the 12 pack and trying it out on the 14 month old first.
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Old 06-27-2011, 07:44 PM   #6
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Re: Worst customer service. Ever

They're just a great fit for my guy(22 pound, 8 month old). And they're super easy to stuff, absorb well. I just love them. We have BG pockets, too, and I prefer the snaps to the velcro- but they're JUST as good as the BG's for 1/2 the price!

ETA: They're also not super bulky!
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Old 06-27-2011, 07:56 PM   #7
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Better Business Bureau. That'll light a fire!
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Old 06-27-2011, 08:21 PM   #8
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Re: Worst customer service. Ever

^ That.

Sorry you went through that, OP.
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Old 06-27-2011, 08:41 PM   #9
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See, they're better off just sucking up the loss and refunding you cause word of mouth sucks! Now I'll never buy any kl products and I'm sure others won't either
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Old 06-27-2011, 08:48 PM   #10
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Re: Worst customer service. Ever

Good to know!
I've tried several of their products and was never really blown away by anything.
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