Reply Hey Mom! Learn more about the Gerber Life Insurance Grow-Up Plan!
 
Thread Tools Display Modes
Old 10-06-2011, 06:37 AM   #1
emilygood's Avatar
emilygood
Registered Users
seller
seller
 
Join Date: Apr 2008
Location: Lawrenceville,GA
Posts: 981
I Made a Mistake

Hi moms,

I made a mistake and I wanted to ask what would be the best way to fix it.

I just had my third child 4 weeks ago and he is much skinnier than my other children. As a result none of the diapers I had on hand from his brother (I didn't CD my oldest until he was older) fit him once the NB diapers got too small. I literally had about 6 diapers for him that worked so I listed my newborn diapers to get money to pay for new diapers. I was in a hurry and I guess I didn't look over them well enough. I sold a lot of swaddlebees to 2 moms and both of them have pmed me. One told me there was staining on the underside of the soaker and one telling me the elastic on one of the diapers was looser than the others. I didn't notice the elastic while i was using them, but I guess it is possible.

I do know that I am postpartum, stressed, overtired, and I was in a hurry to move these since my children are allergic to sposies so that wasn't an option. Bottom line is I feel TERRIBLE! I can't believe I did this. And I want to make these moms happy. Last night while crying at the kitchen table DH told me just to offer them a partial refund. Which I did last night, but I haven't heard back from them yet.

Is there something else I should do? I have never been in a situation like this before. I would love to hear your opinions. I know I should have looked over them better and I have learned my lesson, so please don't blast me I already feel terrible.

Advertisement

__________________
Emily: Wife to Nick since 2004 and WAHM to Noah 08/06/07, Owen 04/26/09, Micah 09/08/11, & 6/?/15

Owner of Mommy Secrets, a company dedicated to helping you find local and organic places to support a greener life for your family!
emilygood is offline   Reply With Quote
Old 10-06-2011, 06:43 AM   #2
tygr2410's Avatar
tygr2410
Registered Users
seller
seller
 
Join Date: Apr 2008
Location: Where the peaches grow
Posts: 11,712
My Mood:
Re: I Made a Mistake

ask them what they would like to do (which you have)- would they like a partial refund in X amount of dollars, or if they cannot use them would they like to return them to you. If they return, it would be "right" of you to pay their return shipping and the purchase price with shipping (since they wouldn't have purchased to begin with). Yes, you'll be out the shipping cost and that is sucky, but you know you made a mistake and are owning up to it...most moms will understand your situation. With any luck, they'l both take the partial refund
__________________
FSOT-please browse here-
Dyed OBV blankets, loveys and fabric cuts in stock now @ hyena cart and "like" me on facebook hereThe Painted Pixie
tygr2410 is offline   Reply With Quote
Old 10-06-2011, 08:05 AM   #3
mebl0901's Avatar
mebl0901
Registered Users
seller
 
Join Date: Mar 2008
Posts: 2,003
Re: I Made a Mistake

I think the simple fact that you are so upset speaks volumes to your character. I second asking them what they would like to do - either a partial refund or return them for a full refund. If I were one of those moms, I would be a little upset that things weren't as described, but would be totally glad that I was working with someone like you to right the situation.

I have been in a transaction before to where most of the items in the lot were not as described - not in the condition stated and wrong sizes! I was miffed and the seller was very short and curt with me and gave me less of a refund than I would have given had the tables been turned. I just kept thinking "You're the one who screwed up, woman!" but for some reason, her messages made me feel like I was at fault?

Anyway, you seem super sweet, understanding, and flexible and because of that I'm sure it will all work out for the best. I would just be sure to be more thorough next time, but I think that goes without saying!
__________________
Proud mama of 9/07 and 11/10
mebl0901 is offline   Reply With Quote
Old 10-06-2011, 01:17 PM   #4
EuphoricDysphoria's Avatar
EuphoricDysphoria
Registered Users
Formerly: laubear
seller
seller
 
Join Date: Mar 2009
Posts: 2,080
My Mood:
Quote:
Originally Posted by mebl0901
I think the simple fact that you are so upset speaks volumes to your character. I second asking them what they would like to do - either a partial refund or return them for a full refund. If I were one of those moms, I would be a little upset that things weren't as described, but would be totally glad that I was working with someone like you to right the situation.

I have been in a transaction before to where most of the items in the lot were not as described - not in the condition stated and wrong sizes! I was miffed and the seller was very short and curt with me and gave me less of a refund than I would have given had the tables been turned. I just kept thinking "You're the one who screwed up, woman!" but for some reason, her messages made me feel like I was at fault?

Anyway, you seem super sweet, understanding, and flexible and because of that I'm sure it will all work out for the best. I would just be sure to be more thorough next time, but I think that goes without saying!
This.
__________________
"Courage is not the absence of fear, but rather the judgement that something else is more important than fear." -- Ambrose Redmoon
EuphoricDysphoria is offline   Reply With Quote
Old 10-06-2011, 01:55 PM   #5
emilygood's Avatar
emilygood
Registered Users
seller
seller
 
Join Date: Apr 2008
Location: Lawrenceville,GA
Posts: 981
Re: I Made a Mistake

thanks ladies!

I heard back from one of the moms already and she was super sweet. I still haven't heard back from the other one yet
__________________
Emily: Wife to Nick since 2004 and WAHM to Noah 08/06/07, Owen 04/26/09, Micah 09/08/11, & 6/?/15

Owner of Mommy Secrets, a company dedicated to helping you find local and organic places to support a greener life for your family!
emilygood is offline   Reply With Quote
Old 10-06-2011, 02:04 PM   #6
justineybean's Avatar
justineybean
Registered Users
sitesupporter
seller
seller
 
Join Date: Jan 2009
Posts: 6,072
My Mood:
Re: I Made a Mistake

You are doing the right things.
justineybean is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Copyright 2005 - 2014 Escalate Media. All Rights Reserved.