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Old 01-29-2012, 07:31 PM   #11
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Re: MIL got the wrong diapers

I've returned something from cottonbabies. It was hassle free, but they do have a 10% restocking fee.

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Old 01-29-2012, 07:34 PM   #12
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Re: MIL got the wrong diapers

10% restocking fee and pay to return shipping? Darn, I was hoping to pay the $5 difference. But I guess it's fair
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Old 01-29-2012, 07:38 PM   #13
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Originally Posted by javabarnes
10% restocking fee and pay to return shipping? Darn, I was hoping to pay the $5 difference. But I guess it's fair
If they're new I'm not sure that they charge that.

I just looked and am confused. It doesn't mention that on the 30 day money back on the page.
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Old 01-30-2012, 08:31 PM   #14
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Re: MIL got the wrong diapers

Hi ladies! Just here to clear a few things up! The 10% restocking fee is for products that are returned for a refund, that are not manufactured by Cotton Babies. With your bumGenius 4.0's you will only need to pay the shipping to Cotton Babies, and the price difference for the Elemental diapers. Cotton Babies will take care of the return shipping, and there will be no restocking fee. Just be sure to add the name of the purchaser in your RMA form, so the Returns department will be able to look up the order information. Let me know if you have any more questions!
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Old 01-30-2012, 08:32 PM   #15
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Re: MIL got the wrong diapers

Quote:
Originally Posted by cjslater1 View Post
I would just exchange for the same colors she picked, she won't know the difference.
Exactly!!!
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Old 01-30-2012, 08:48 PM   #16
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Re: MIL got the wrong diapers

I had a registry set up on moms milk boutique and my mil still orderd the wrong ones. By the time I got them I had less than a week to return them and missed the date cause I didn't have the order number I needed. I am still trying to sell all these prefolds and newborn covers. I am so with you.
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