How long do you wait for an order to ship? - Cloth Diapers & Parenting Community

EmmaGM · 03-01-2012, 11:10 AM

I placed two orders last Friday with what I consider relatively large websites. One of them was Green Mountain Diapers. GMD sent me a tracking number ~3 hours after placing my order. No word from the other website. Now it's Thursday, my GMD order is out for delivery and I still haven't received notice from the other website that my order has even been shipped out. I also haven't gotten any notification of something being out of stock/on back order, etc.

So... what do you think? Am I being unreasonable to have expected my other order to at least be shipped by now or is GMD just making them look bad?

avasmom3 · 03-01-2012, 11:16 AM

What does their shipping policy on their website say? Most will give a timeframe. If its been longer than what they quote, I would contact them.

EmmaGM · 03-01-2012, 11:22 AM

Quote:

SHIPPING POLICY
All items should be in stock and most orders ship within 1-3 business days. Many orders ship the same day order is placed! (you will be contacted if any items are out of stock and given a date approximation).

Today will be the 5th business day and I haven't gotten any emails. I guess I should contact them.

Of course this happens for my first time ever placing a large CD order. At least GMD was a good experience.

momEmac · 03-01-2012, 11:46 AM

I would contact them. I had this happen with my very first order. They were awesome about it and said my order had been misplaced. They got it in the mail immediately and even included a free wetbag for my trouble. The second time I ordered from them they mailed it the next day. I would shoot them an email because I'm guessing they just had a little mix up. It happens.
I would also check to make sure they aren't closed for shipping. I've noticed a couple cloth diaper places have closed for vacation lately. They should have a notice on their site.

Posted from my iPhone/iPad, probably while breast feeding. Mistakes likey

Sew_Sweet · 03-01-2012, 02:17 PM

GMD is probably making them look bad - they do state on their website that their shipping is SUPER FAST

. Though I don't think that gives excuses to other large sellers that don't even bother sending out tracking or even "your order has shipped" notices. Huge pet peeve of mine. Just contact them.

reybar-2009 · 03-01-2012, 02:31 PM

I think more than 3 bussiness days is to long. I do know that things happen, but if that is the case I expect them to contact me letting me know why it is taking to long.

hibiscus869 · 03-01-2012, 03:20 PM

I feel like 3 business days is standard. Beyond 5 and I'm annoyed.

03-01-2012, 11:10 AM	#1
EmmaGM Registered Users Join Date: Dec 2011 Location: San Antonio, TX Posts: 7,677 Ratings: 9 Feedback: 100% My Mood:	How long do you wait for an order to ship? I placed two orders last Friday with what I consider relatively large websites. One of them was Green Mountain Diapers. GMD sent me a tracking number ~3 hours after placing my order. No word from the other website. Now it's Thursday, my GMD order is out for delivery and I still haven't received notice from the other website that my order has even been shipped out. I also haven't gotten any notification of something being out of stock/on back order, etc. So... what do you think? Am I being unreasonable to have expected my other order to at least be shipped by now or is GMD just making them look bad? __________________ Emma Mama to Faolan 6/7/12 & Malachy is here! 1/29/14

03-01-2012, 11:16 AM	#2
avasmom3 Registered Users Join Date: Mar 2010 Location: Wharton, TX Posts: 1,596 Ratings: 38 Feedback: 100% My Mood:	What does their shipping policy on their website say? Most will give a timeframe. If its been longer than what they quote, I would contact them. __________________ Tonya~ a CDing, breast-feeding, co-sleeping, APing SAHM to Chance (6/16/03) and Ava (10/18/08) and married to my best friend, soul-mate, and hottie -Kyle He's here!!! Levi James was born December 7, 2011

03-01-2012, 11:46 AM	#4
momEmac Registered Users Join Date: Aug 2011 Location: Kentucky Posts: 966 My Mood:	I would contact them. I had this happen with my very first order. They were awesome about it and said my order had been misplaced. They got it in the mail immediately and even included a free wetbag for my trouble. The second time I ordered from them they mailed it the next day. I would shoot them an email because I'm guessing they just had a little mix up. It happens. I would also check to make sure they aren't closed for shipping. I've noticed a couple cloth diaper places have closed for vacation lately. They should have a notice on their site. Posted from my iPhone/iPad, probably while breast feeding. Mistakes likey __________________ Elisha, wife to my amazing husband and SAHM to my beautiful baby boy, Titus. Expecting our new little one December 2013! buildingmyhealth.my90forlife.com/

03-01-2012, 02:17 PM	#5
Sew_Sweet Registered Users Join Date: Jan 2012 Location: Iowa Posts: 371 Ratings: 2 Feedback: 100%	Re: How long do you wait for an order to ship? GMD is probably making them look bad - they do state on their website that their shipping is SUPER FAST . Though I don't think that gives excuses to other large sellers that don't even bother sending out tracking or even "your order has shipped" notices. Huge pet peeve of mine. Just contact them. __________________ Crafty Mama to: DD1, 8 years , and DS1 born in April 2012

03-01-2012, 02:31 PM	#6
reybar-2009 Registered Users Join Date: Jan 2011 Location: Texas Posts: 873 Ratings: 27 Feedback: 100% My Mood:	Re: How long do you wait for an order to ship? I think more than 3 bussiness days is to long. I do know that things happen, but if that is the case I expect them to contact me letting me know why it is taking to long. __________________ Yani SAHM , wife to Daniel , Mom to Daniel Jr 5/o8 and Armando 07/11 Use this code COJ028 in http://www.iherb.com/ and you will get $5 off your next purchase. They sell items like ecover and bio kleen.