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Old 03-01-2012, 11:10 AM   #1
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How long do you wait for an order to ship?

I placed two orders last Friday with what I consider relatively large websites. One of them was Green Mountain Diapers. GMD sent me a tracking number ~3 hours after placing my order. No word from the other website. Now it's Thursday, my GMD order is out for delivery and I still haven't received notice from the other website that my order has even been shipped out. I also haven't gotten any notification of something being out of stock/on back order, etc.

So... what do you think? Am I being unreasonable to have expected my other order to at least be shipped by now or is GMD just making them look bad?

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Old 03-01-2012, 11:16 AM   #2
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What does their shipping policy on their website say? Most will give a timeframe. If its been longer than what they quote, I would contact them.
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Old 03-01-2012, 11:22 AM   #3
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Re: How long do you wait for an order to ship?

Quote:
SHIPPING POLICY
All items should be in stock and most orders ship within 1-3 business days. Many orders ship the same day order is placed! (you will be contacted if any items are out of stock and given a date approximation).
Today will be the 5th business day and I haven't gotten any emails. I guess I should contact them. Of course this happens for my first time ever placing a large CD order. At least GMD was a good experience.
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Old 03-01-2012, 11:46 AM   #4
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I would contact them. I had this happen with my very first order. They were awesome about it and said my order had been misplaced. They got it in the mail immediately and even included a free wetbag for my trouble. The second time I ordered from them they mailed it the next day. I would shoot them an email because I'm guessing they just had a little mix up. It happens.
I would also check to make sure they aren't closed for shipping. I've noticed a couple cloth diaper places have closed for vacation lately. They should have a notice on their site.

Posted from my iPhone/iPad, probably while breast feeding. Mistakes likey
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Old 03-01-2012, 02:17 PM   #5
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Re: How long do you wait for an order to ship?

GMD is probably making them look bad - they do state on their website that their shipping is SUPER FAST . Though I don't think that gives excuses to other large sellers that don't even bother sending out tracking or even "your order has shipped" notices. Huge pet peeve of mine. Just contact them.
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Old 03-01-2012, 02:31 PM   #6
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Re: How long do you wait for an order to ship?

I think more than 3 bussiness days is to long. I do know that things happen, but if that is the case I expect them to contact me letting me know why it is taking to long.
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Old 03-01-2012, 03:20 PM   #7
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I feel like 3 business days is standard. Beyond 5 and I'm annoyed.
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