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#1 |
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Lost Shipment... Now what?
I ordered a pair of shoes for my LO from a seller on Amazon. They were supposed to be delivered a week ago but I never got them.
![]() I've ordered from Amazon a billion times and never had a problem. I have no experience with this, at all. ![]() I looked at the order status on Amazon and it says it was shipped through DHL ![]() ![]() ![]() So, will I get a refund? My shoes? (LO has grown out of his current pair! He really needs the shoes! ![]() ![]() Advertisement
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Wife to my sweetheart ![]() ![]() ![]() ![]() Last edited by colin-mylilguy; 06-14-2012 at 06:12 PM. |
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#2 |
Banned
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What did the DHL tracking number say? Delivered or not?
Whatever tracking is in your order history is what you need to go with, not what the seller personally sent you. And I would go through amazon first personally. Sent from my Galaxy Nexus using DS Forum |
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#3 |
Registered Users
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Re: Lost Shipment... Now what?
The DHL number that was attached to the amazon order didn't exist. When I entered it on the DHL website, it said "nothing found" or something like that. DH works in supply chain logistics and he said the number for DHL was wrong - too many numbers to be a true tracking number with them. Weird. I don't know what the deal is.
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Wife to my sweetheart ![]() ![]() ![]() ![]() |
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#4 |
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I would contact amazon.
Sent from my Droid using DS Forum
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Mama to 1 big guy 9 yo) ![]() ![]() ![]() |
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#5 |
Registered Users
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Contract Amazon, but I have had things shipped through DHL that also went through USPS.
Sent from my SGH-T959V using DS Forum |
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#6 |
Registered Users
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Re: Lost Shipment... Now what?
Amazon will help you. Once I complained to them that I hadn't received a package that was supposedly delivered, and they resent everything, no questions asked. Then the person in the first floor of the duplex where we were staying brought up the original package. Oops!
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Shannon, Mommy to Claire (10/09) and Alice (vbac 3/12) |
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#7 |
Registered Users
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Re: Lost Shipment... Now what?
I would contact amazon directly. They have awesome CS!
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#8 |
Registered Users
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Re: Lost Shipment... Now what?
yeah - Amazon has always been amazing with customer service...onc eI ordered something to be delivered in 2 days - it was an oops mommy got the wrong thing birthday present...it didn't show up in time for the party (the 2 days). They refunded my money and said keep the item when it finally did arrive.
Message Amazon's customer service
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Lanicia Mama to 3 crazy kiddos - A - 14 P - 6 E - 5 and a little baby J - 2
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#9 | |
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Quote:
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