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Old 07-11-2012, 10:10 AM   #1
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How long to wait?

For payment with no communication. This is for a hyenacart store.
Thanks!

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Old 07-11-2012, 10:12 AM   #2
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Quote:
Originally Posted by Veronica
For payment with no communication. This is for a hyenacart store.
Thanks!
I'd give it 48hrs tops

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Old 07-11-2012, 10:14 AM   #3
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Re: How long to wait?

What should I do after 48hrs? Flag the buyer?
Sorry this is the third time in a month, and HC administration is no help.
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Old 07-11-2012, 11:01 AM   #4
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Re: How long to wait?

I'd wait 48 hours, send an email to the buyer and then flag if there is no response within 12ish hours. Had it happen to me as well, it is frustrating!
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Old 07-11-2012, 02:02 PM   #5
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Re: How long to wait?

It happens often, unfortunately, and it will continue to happen until HC vendors begin holding to HC standards and flagging buyers for non-payment. Too many just wave it off, but HC will do nothing about non-payment until a buyer has at least 3 flags.
I wait 24 hour, send a friendly reminder to complete check-out so I may get the goods on the way to them. If it gets to 48 hours(and it's not during the weekend- many are away from the computer during the weekend), and I still have received no payment nor a response I flag them with a full explanation in the "Comments" section including purchase date and time, reminder date and time, and my stated policies backed-up by HC's non-payment and flagging policies. If they pay within 24 hours of the flag, I remove the flag. If they don't, I leave it, cancel the transaction, and re-stock the goods. HTH.
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Old 07-12-2012, 04:52 AM   #6
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Re: How long to wait?

Thank you! It has been 48hrs, so I guess we shall see what happens. I don't like the "flag" option, but I am really tired of this happening. It is frustrating.
I appreciate all of your help
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