Reply Hey Mom! Learn more about the Gerber Life Insurance Grow-Up Plan!
 
Thread Tools Display Modes
Old 08-14-2012, 11:06 PM   #1
mom24munchkins's Avatar
mom24munchkins
Registered Users
seller
seller
 
Join Date: Nov 2011
Location: Missouri
Posts: 557
How would you deal with this?

So I got a custom from a wahm I "liked" on facebook. I was super excited and ADORE the print. Ds cannot tolerate fitteds but I love them so I asked for a pocket fitted to try out. The turn around time was 1-2 weeks THEN ship time. I paid her on 7/16/12. On 8/6 she updated her facebook saying she was waiting on a material, which wasnt needed for my diaper if it would have been done as it was ordered, and I asked if my diaper was still in the works or if it was being shipped. She replied that she was waiting for said material and would get it out asap then realized her error in style (she created a fitted and I ordered a pocket style). Here is my issue. On the sixth she said she could convert it to a pocket because she didnt have anymore of the fabric, which I REALLY want. Fast forward to today. I messaged her regarding it and was told that it was finished. She said she would send me pictures in the morning and that she cut a hole in the minky (its half minky half cotton outer and all minky inner, or rather its SUPPOSED to be) because that was the only way that she could think of to convert it. It also has the snaps in on the rear that would have been for a snap in soaker had it been a fitted. NOW here is my issue. I paid decent money for this diaper, for me its alot. Because I REALLY want the print and I like supporting wahms. My issue now is that I feel like I am getting super seconds quality at NO fault of my own. I was never ever informed of anything by the wahm until I messaged her. I feel that a partial refund is in order but I'm not sure how to approach it without coming off as rude and witchy. I dont like screwing people over, I just dont, but I dont like being screwed over either. SO...wwyd?

Advertisement

__________________
Sarah, wife to Jonathan since 5/4/3 and kinda crunchy, sahm to Abigail (9), Jernemiah (8), Isaac (5), and Simeon (born 3/31/12).
mom24munchkins is offline   Reply With Quote
Old 08-15-2012, 05:46 AM   #2
booty hunter's Avatar
booty hunter
Queen of Funny Auotcorrects
seller
seller
 
Join Date: Feb 2007
Location: bubbaland
Posts: 11,447
My Mood:
Re: How would you deal with this?

I am not a wahm but I do sew tons of diapers and converting a fitted to a pocket shouldn't require cutting holes. It would take awhile but she should seam rip it and fix it not cut holes and snaps can be taken off,I can't imagine sending someone a diaper with snaps that don't serve a purpose. Maybe it sounds worse than it is,but after you get the picture if you aren't happy I would let her know. Between the poor communication and not making the right diaper it sounds like she needs to work on her customer service.
__________________
CATHOLIC, Open to life,Pro-life from moment of conception to natural death ,mom of many blessings who LOVES to sew when I can find the time
Please excuse any typos ,my laptop keyboard has a mind of it's own
booty hunter is online now   Reply With Quote
Old 08-15-2012, 06:33 AM   #3
TeachinAuntie's Avatar
TeachinAuntie
Registered Users
Formerly: sgoe***
seller
seller
 
Join Date: Nov 2007
Location: Chesapeake, VA
Posts: 8,156
My Mood:
Re: How would you deal with this?

What print is it? Maybe we can help you find a diaper like that (or a WAHM to make one)

If she hasn't shipped & it is as bad as it sounds, I'd just ask for a FULL refund.
__________________
Steph: DW to Tim
Proud Mama to Lucas Wayne 10/18/09 & Vincent James8/8/11

TeachinAuntie is offline   Reply With Quote
Old 08-15-2012, 07:42 AM   #4
paper_girl_76's Avatar
paper_girl_76
Registered Users
seller
seller
 
Join Date: Apr 2006
Posts: 2,850
My Mood:
Re: How would you deal with this?

I was thinking that I wouldn't even want it either...I would ask for a full refund as well.
__________________
tina UC mama of 5!
paper_girl_76 is offline   Reply With Quote
Old 08-15-2012, 07:50 AM   #5
I_run_with_scissors
Registered Users
seller
seller
 
Join Date: May 2010
Location: Canada
Posts: 3,207
Re: How would you deal with this?

I would ask her to remake the diaper properly in the style you ordered, and if for whatever strange reason that was not possible id want a full refund
__________________
Mom to boys
DS1 (07/10) DS2 (10/11) DS3 (03/13)
TTC #4
I_run_with_scissors is offline   Reply With Quote
Old 08-15-2012, 07:54 AM   #6
MadeofStarStuff's Avatar
MadeofStarStuff
Registered Users
seller
seller
 
Join Date: Jul 2011
Location: Houston, TX
Posts: 2,234
I would write her something like this:
"I appreciate the work you have put into the diaper, however, my expectation was for a first quality product. I understand that mistakes happen, but I am not comfortable with the imperfections you have described and would appreciate it if you would fix them (and a reasonable date this can be accomplished by) or a full refund. Please let me know which would be the best option for you."
__________________
Happily married, Mom of C (15), M (3), and E (1). Expecting a very big surprise baby on 3/25/14.
WAHM of hand-embroidered creations in my Etsy shop here.

Last edited by MadeofStarStuff; 08-15-2012 at 08:03 AM.
MadeofStarStuff is offline   Reply With Quote
Old 08-15-2012, 07:56 AM   #7
tygr2410's Avatar
tygr2410
Registered Users
seller
seller
 
Join Date: Apr 2008
Location: Where the peaches grow
Posts: 11,712
My Mood:
Re: How would you deal with this?

yes to all above

plus if you do get this one, you prob won't use it b/c you'll just be reminded it wasn't you wanted and it's flawed
__________________
FSOT-please browse here-
Dyed OBV blankets, loveys and fabric cuts in stock now @ hyena cart and "like" me on facebook hereThe Painted Pixie
tygr2410 is offline   Reply With Quote
Old 08-15-2012, 07:58 AM   #8
qsefthuko's Avatar
qsefthuko
Registered Users
sitesupporter
seller
seller
 
Join Date: May 2011
Posts: 16,364
Re: How would you deal with this?

I agree with a FULL refund. I wouldn't keep a diaper with extra snaps on for no reason. I also sew. Although I have never made a pocket diaper I don't see why she didn't seem rip and make it properly. I don't give away let alone sell substandard work.
qsefthuko is offline   Reply With Quote
Old 08-15-2012, 08:32 AM   #9
mom24munchkins's Avatar
mom24munchkins
Registered Users
seller
seller
 
Join Date: Nov 2011
Location: Missouri
Posts: 557
Re: How would you deal with this?

Thanks for the input, I pretty much knew it was acceptable but I HATE being a pain. Especially with a wahm, I know how hard it is to find time to do anything when you have kids and I'm typically super duper forgiving but at this point its gone on to long. The diaper is a peanuts comic style print. My big kids are so insanely totally into peanuts and they all have matching t shirts, when I saw the fabric I HAD to have it for pictures. I hate the idea of a seconds quality and know I wont reach for it near as much but they all thought it was so cool that I just ignored the crazyness of the custom. The non functional snap is annoying to me but anyone who doesnt cd or hasnt seem the inside wont even realize they are functional...kwim? I am typically fine with confrontation but I love working with wahms, I love knowing the money I spend goes into a nice moms pocket. And this wahm is a super nice person, which makes it even worse I just noticed that someone on her facebook has been inquired about an item for like 6+ weeks and has been getting told it would go out on XX-XX date and it still hasnt gone out At this point I'm slightly concerned that paypal wouldnt even side with me if I were to file a claim if she refuses to ship or refund uuuuugh!
__________________
Sarah, wife to Jonathan since 5/4/3 and kinda crunchy, sahm to Abigail (9), Jernemiah (8), Isaac (5), and Simeon (born 3/31/12).
mom24munchkins is offline   Reply With Quote
Old 08-15-2012, 09:48 AM   #10
Hillargh
Banned
 
Join Date: Mar 2011
Posts: 7,903
My Mood:
You're within your 45 days. PayPal would refund you if she doesn't ship.

If she agrees to remake it, DEFINITELY ask her to refund and repay because her turn around time will not be within your 45 day window. Then you would have no recourse.

Sent from my Galaxy Nexus using DS Forum
Hillargh is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Copyright 2005 - 2014 Escalate Media. All Rights Reserved.