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Old 08-28-2012, 10:27 AM   #1
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How long do you wait until you file a pp claim?

Hi, could use some advice as this is my first time experiencing MIA diaper's.

I bought and paid for 6 diaper's from a mama on here with 25 positive feed back score on the 7th of this month-21 days ago today.

PP says shipped on the 9th (2-5 days shipping)-First Class mail. But they still have not arrived at my US post When I try to track them they say "Electronic shipping info received on the 9th" but there is no record of them in transit or a location where they were received. It looks like they either were not dropped off or scanned in?

The mama said she was looking into it but I have not heard from her for a couple of days. What should I do and how much longer to I wait to file pp claim.

Thanks!

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Old 08-28-2012, 10:33 AM   #2
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Try contacting the PO yourself. Seeing you have tracking info, they can and will check on it for you. They will open a case file for you. Once the PO gets back to you, if they say the pkg is lost then I would contact PP.
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Old 08-28-2012, 10:40 AM   #3
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Re: How long do you wait until you file a pp claim?

Call po back. They can get busy & forget like us all...m
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Old 08-28-2012, 10:44 AM   #4
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Re: How long do you wait until you file a pp claim?

EDIT: Oops!! I didn't read your location - You are in Canada. Never mind.
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Old 08-28-2012, 11:04 AM   #5
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Re: How long do you wait until you file a pp claim?

I had this happen to me once. Not that a DC should be used for tracking, but in my case the DC was never updated for the cover she bought from me. Had she filed a PP report, it would have come from my pocket regardless, so I just refunded her money. Sad situation. It was such a cute cover that was lost in transit but I know I brought it to the post office and they lost it. Bummer.
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Old 08-28-2012, 11:08 AM   #6
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Re: How long do you wait until you file a pp claim?

I would contact mama again and also contact P.O. to have them track it. I had that happen once - the package got "lost" - the P.O. located it, re-routed it, and it eventually came to me. Very delayed, but still made it. The P.O was very helpful.
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Old 08-28-2012, 12:04 PM   #7
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Re: How long do you wait until you file a pp claim?

I called USPS and entered the label number and they said this package can not be tracked please contact sender....what now?
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Old 08-28-2012, 12:09 PM   #8
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Re: How long do you wait until you file a pp claim?

I haven't shipped to Canada in a while, but I do recall that sometimes it could take a really long time...is it possible it is just still in transit?
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Old 08-28-2012, 12:11 PM   #9
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Re: How long do you wait until you file a pp claim?

shipping from US to Canada can take 4-6 weeks. 2-5 day shipping on FC is an estimate for domestic. Crossing borders and customs takes a while

ETA--you have 45 days to file. Since it's going from US to Canada, I would wait a while before filing
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Old 08-28-2012, 04:26 PM   #10
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Re: How long do you wait until you file a pp claim?

File before the 30 days is up.
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