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Old 11-15-2012, 07:27 AM   #1
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Tracking says "delivered" but buyer says no item

Sold a diaper to a Canadian mama who gave me a us address since hubby prints labels and ships for me (bedrest). DC says its been delivered, mama says it has not arrived. She was already frustrated it took a week to ship and now this. Now as for slow shipping time it was mentioned it could happen since dh is navy and flies out on a minutes notice often with his job. I asked that if anyone buying is not ok with that, then please don't purchase.

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Old 11-15-2012, 07:42 AM   #2
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Re: Tracking says "delivered" but buyer says no item

I am interested in this to. I think that is the purpose of a DC# though.
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Old 11-15-2012, 08:04 AM   #3
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Re: Tracking says "delivered" but buyer says no item

Did she confirm that you sent it to the correct address?
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Old 11-15-2012, 08:50 AM   #4
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I sent her screen shots of the label receipt with the address on it and no response from her.
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Old 11-15-2012, 09:56 AM   #5
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Re: Tracking says "delivered" but buyer says no item

How long has it said delivered? Is it a po box? I would try/have her try to get in touch with the delivering po to see if they have any info.
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Old 11-15-2012, 09:59 AM   #6
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It says delivered on the 13th. Apparently it's a receiving facility and I spelt her last name very slightly wrong :-/
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Old 11-15-2012, 10:01 AM   #7
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Re: Tracking says "delivered" but buyer says no item

a LOT of times the PO will scan all packages on the truck as "delivered" and then the driver will go out and deliver them. Like my old small town PO didn't really deliver my packages to me at 6 am...
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Old 11-15-2012, 02:07 PM   #8
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Name isn't an issue. They don't care whose name is on it as long as the address is correct. I would wait a couple of days to see if it shows up. They scan all willy nilly.

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Old 11-15-2012, 03:27 PM   #9
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Re: Tracking says "delivered" but buyer says no item

I use a package company too. She needs to call them with the exact spelling you used and TELL them it is THERE! She should give them the tracking info, the time it was delieverd and if anyone signed for it. I had them insist that they didn't have a package only to "find it" after I made them go and look.
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Old 11-16-2012, 12:40 AM   #10
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If someone misspells someone's name when its being sent to a receiving facility they won't know whose package it is due to the fact that the person it was supposed to be sent to has an account under THEIR name. So name really is an issue.

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