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Old 12-14-2012, 09:16 AM   #1
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Is the seller protected from scams when sending to Canada?

(So sorry if this question has been asked many times before!)
I'm selling on Spots and had someone contact me about sending an item to Canada. I can go to the post office and do it, but they (post office) told me over the phone that I would only get a customs form number, no way to track the package or make sure it was delivered, nothing like that. So, would I be protected as the seller, as long as I had my receipt from the post office? Or could the buyer claim to paypal that the package never arrived, and I would have no way to prove either way?

TIA!!

(eta - potential buyer has just sent brief one liner emails, so I don't really have a feeling either way about being scammed)

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Old 12-14-2012, 09:30 AM   #2
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Re: Is the seller protected from scams when sending to Canada?

No - you are not protected unless you send by priority mail. I used to send first classd to Canada, but now their are too many scammers out there. The only way I will send is if they pay for priority shipping so I can print the lable through PP and be protected.
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Old 12-14-2012, 09:31 AM   #3
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Re: Is the seller protected from scams when sending to Canada?

no a customs number wont protect you, it doesnt prove delivery, only that something made it to the border. You can send mail with tracking and/or signature confirmation to canada, however those options are quite pricey

I would make sure you purchase insurance, so that if your buyer claims they did not receive it you can file and get your money back (ive heard lots of ladies on here say they use u-pic)
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Old 12-14-2012, 12:12 PM   #4
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Re: Is the seller protected from scams when sending to Canada?

Thank you so much! I guess I'm nervous now because the emails aren't very elaborate, and the email address is a cutesy one instead of a real name yk? (I just figured busy mom, but I dunno, personally I send more details by email even though I'm busy too..). Thank you so much for the info about u-pic! It's a $25 item so I may just do that
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Old 12-19-2012, 03:30 PM   #5
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Actually you can put the customs number into the usps tracking and it will track it just like with a dc#, I think. I'm not sure what kind of protection that offers, but I guess its the same as a dc#. anyone else know anything about that?
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Old 12-19-2012, 03:38 PM   #6
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Actually you can put the customs number into the usps tracking and it will track it just like with a dc#, I think. I'm not sure what kind of protection that offers, but I guess its the same as a dc#. anyone else know anything about that?
Only to the border. Once Canada Post takes over, it no longer updates
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Old 12-19-2012, 03:47 PM   #7
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Good to know! Maybe I should be more careful shipping to canada in the future!
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Old 12-19-2012, 03:59 PM   #8
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Re: Is the seller protected from scams when sending to Canada?

I sent ups with tracking to canada. Probably fedex too to get tracking.
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Old 12-19-2012, 04:28 PM   #9
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Re: Is the seller protected from scams when sending to Canada?

Quote:
Originally Posted by abunchoflemons View Post
I sent ups with tracking to canada. Probably fedex too to get tracking.
nononono please no couriers. I bought a shipment once of $36 from a store in the US. I had to pay $20 in shipping to get it here, and then got dinged at the door for another $36 dollars in fees and brokerage. I was livid. I expected a few dollars in customs fees, but 36? This is typical of couriers, don't do couriers unless it's a big high dollar item.

Insurance. Anyone can claim that the item didn't arrive, and a variety of things can happen in transit. Look into insurance - there was a place that someone posted about on here that offered insurance for under $2. That way if the parcel goes astray, you can refund them and file an insurance claim.
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Old 12-19-2012, 04:40 PM   #10
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Re: Is the seller protected from scams when sending to Canada?

Upic is the insurance that most people use.
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