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Old 01-11-2013, 08:28 PM   #11
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Definitely contact them, the customer service is great.

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Old 01-11-2013, 08:52 PM   #12
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Re: New Diaper Safari Covers PUL problems

I had a challenge with one of my covers and they sent me a new one within 12 hours. Theyre sending me a prepaid mailer to mail back my defective cover so I can continue to use it while I wait for my other one. Awesome customer service!!!

I wouldn't sweat it at all - they will make it right.

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Old 01-11-2013, 08:58 PM   #13
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Re: New Diaper Safari Covers PUL problems

Thanks ladies. I think I will contact them. My only concern is that I think Diaper Safari is owned by Nicki's Diapers. Nicki's Diapers was so awesome that they just sent me out a brand new diaper to replace one that I had issues with (not related to PUL) And here I will be again contacting to get something fixed/replaced. I just feel bad about that.
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Old 01-11-2013, 09:54 PM   #14
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Re: New Diaper Safari Covers PUL problems

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Originally Posted by me_just_me View Post
Thanks ladies. I think I will contact them. My only concern is that I think Diaper Safari is owned by Nicki's Diapers. Nicki's Diapers was so awesome that they just sent me out a brand new diaper to replace one that I had issues with (not related to PUL) And here I will be again contacting to get something fixed/replaced. I just feel bad about that.
yes they are owned by the same company (nicky owns DS) They will still make it right.
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Old 01-11-2013, 11:07 PM   #15
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. I just feel bad about that.
Mama don't feel bad! The company wants you to come back for more & be happy. One cover in the long run isn't going to hurt them but bad reviews will.
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Old 01-16-2013, 11:32 AM   #16
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Re: New Diaper Safari Covers PUL problems

Just had this happen here too I received 2 Diaper Safari covers in the mail yesterday. I was so excited to receive them. (I'm in Canada) I prewashed them with my diaper laundry yesterday and hung them to dry overnight. Excited to try them I put one on LO this morning over a trifolded Osocozy better fit prefold and he leaked right through the cover(FWIW it's a brown one). Upon closer examination, the PUL has peeled away in tiny spots in several places on the cover. Not sure about my other one. It looks ok so far I think (red).
I'm going to email them too as soon as I get a chance today. What did Diaper Safari say to you OP? Did you contact them?
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Old 01-16-2013, 11:44 AM   #17
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Re: New Diaper Safari Covers PUL problems

I'm bummed to hear this. We ordered a couple DS covers and have been really happy with them.
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Old 01-16-2013, 11:46 AM   #18
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Re: New Diaper Safari Covers PUL problems

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Just had this happen here too I received 2 Diaper Safari covers in the mail yesterday. I was so excited to receive them. (I'm in Canada) I prewashed them with my diaper laundry yesterday and hung them to dry overnight. Excited to try them I put one on LO this morning over a trifolded Osocozy better fit prefold and he leaked right through the cover(FWIW it's a brown one). Upon closer examination, the PUL has peeled away in tiny spots in several places on the cover. Not sure about my other one. It looks ok so far I think (red).
I'm going to email them too as soon as I get a chance today. What did Diaper Safari say to you OP? Did you contact them?
Bummer! Not you too!

I am going to email them today, but someone who works for Diaper Safari PM'd me and was very nice told me that they will get it taken care of. So I'm sure they will help you out too!
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Old 01-16-2013, 01:12 PM   #19
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Re: New Diaper Safari Covers PUL problems

They have awesome customer service. We have the red and dark purple with no problems. I'm not exactly gentle on them either lol!
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Old 01-16-2013, 02:28 PM   #20
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Re: New Diaper Safari Covers PUL problems

Please do contact us if you have any issues with our diapers! I'm sorry to hear that a couple of you are experiencing trouble -- email us!
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