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Old 02-04-2013, 07:19 AM   #1
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Anyone else hate BRU?

I went there yesterday to get a stuffed animal. Didn't think it would be that hard to find right? WRONG!! They shipped them all to TRU!! Isn't a stuffed animal the typical thing to give a BABY??

They also didn't have the carseat we were looking at.

I am starting to think they are useless. Or they cater to the lowest common denominator! I didn't think that I was that uppity (compared to the rest of this are) and I can't find anything I want when I go there!

So am I alone?


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Old 02-04-2013, 07:47 AM   #2
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Re: Anyone else hate BRU?

I don't really hate them, but they never have anything I'm looking at online in the store, so I get that. I find most of their stuff overpriced and don't love their return policy so with the exception if a few bigger items I can't find elepsewhere, we don't shop there
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Old 02-04-2013, 08:07 AM   #3
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Re: Anyone else hate BRU?

I think they're ok except for being so overpriced!
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Old 02-04-2013, 08:47 AM   #4
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Re: Anyone else hate BRU?

I try to avoid them like the plague. But sometimes I don't know where else to go. The whole time my son was super young and I was using up gift cards I kept saying no when they asked if I wanted to the rewards card. I thought once I used up the last gift card there is no going back. Well I don't go much but sometimes I do. Ug. I finally got the rewards card. I had intended to avoid tru but I go there sometimes too so I broke down.

They do anger me though.
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Old 02-04-2013, 10:10 AM   #5
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Re: Anyone else hate BRU?

Yeah. They prey on hormones. About 90% of the things in that store are overpriced and unnecessary. I do go sometimes... but not often. I wanted to use the trade-in on a Radian, but it is in stores only.
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Old 02-04-2013, 10:21 AM   #6
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Re: Anyone else hate BRU?

We don't have one close, but I liked going there before we moved for a few things, for their selection (compared to WM). But def overpriced. Most of the items I'd get there were the paci's I liked, toddler cups, and dishes, and baby sheets. I'd buy clearance clothes occasionally too. But I'm not really hearbroken about not having one around here now. I just get tired of WM being the only thing in town to buy stuff for kids. ya know?
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Old 02-04-2013, 10:41 AM   #7
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Re: Anyone else hate BRU?

ours is combined with TRU so it's not horrible. But I hate going there with dd.
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Old 02-04-2013, 02:51 PM   #8
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I am not a fan either. They are overpriced and they like to exclude things from their coupons/deals and have some pretty random policies. I had two irritating issues in the past couple years that have made me swear them off.

One, I wanted to buy a crib soother for DS. I took my trusty 20% off coupon in to get it but they said that it couldn't be used as a crib soother is not a baby item but, rather, a toy and it was coded under the TRU system not the BRU . Huh?? It was in the baby section and there was no exclusion on the coupon, either.

My second issue with them was over an extra car seat base I bought for our infant car seat. We used a Chicco KeyFit seat and it can be used with just a seat belt and no base. We didn't know this when we bought it so I bought the extra base for DH's truck. We rarely out DS in DH's truck so I went to return the base, still in original packaging, never opened and receipt in hand. I didn't notice until they pointed it out to me but I was 3 days outside of the 90-day return window. They agreed to return it for me anyway but only after taking another 15% off my return amount since it was now a "no-receipt" return and had been on sale a few weeks prior. I argued with them about it as I had my receipt but they (management included) wouldn't budge. I finally caved b/c there was no way I could sell it for near what I paid but I was p.o.'d. So they can keep their crap and their crappy customer non-service. I choose to spend my dollars elsewhere.

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Old 02-04-2013, 02:54 PM   #9
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Re: Anyone else hate BRU?

Almost everything they sell is cheaper on Amazon, so I don't bother with BRU mostly. Unless they are having a Plum Organics sale.
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Old 02-04-2013, 04:39 PM   #10
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Re: Anyone else hate BRU?

My TRU and BRU are combined too. I don't mind them but alot of times I end up buying whatever I need at Target or ebay cheaper. Amazon once for a carseat but amazon can be pricy too.
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