when to file dispute

[cjslater1]

I bought something off here it has been 10 days with no word. I bought it on the 2/1/13, I tried to message but their box is full. I tried the email address on paypal but no response, what do you think? On the third they said they were sick, but just wondering what to do?

[acwakip]

I would contact a mod and file a dispute. Filing opens the case and will get the sellers attention, you don't have to escalate.

[qsefthuko]

Yup I would contact a mod. 10 days is too long unless she is in hospital sick.

[Nerissa]

I would file also.

[abunchoflemons]

fileif no word of for delay. do your have.tracking number?

[Hillargh]

Contact a mod. Sellers have 5 business days to ship; sick or not. If she hasn't communicated at all, that would be what worries me. It takes a few seconds to type a PM saying "Hey I'm xyz so it will be a few days until I can ship. Is that okay with you?"

You have 45days from the date of payment to file a dispute. So you can either contact a mod and see if they can get in contact with the seller, or go ahead and open a dispute while you wait.

Just make sure if you open a dispute that you DO NOT close it until the item(s) you bought are in your hands and as described. Once you close a dispute you cannot reopen it.

GL mama, sorry you have some flack to deal with.

Sent from my Galaxy Nexus using DS Forum

[keen1981]

My baby was just in the hospital, following a week of my oldest having the wretched flu. I sold eBay items and shipping ASAP. I was not sure when he would get out so I messages all buyers and offered to refund if they could not wait.

Everyone was awesome. I immediately shipped upon getting home though.