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Old 07-13-2013, 12:00 PM   #1
babychewbacca
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Delivery confirmed but buyer does not have package

I sold items and shipped with delivery confirmation. The tracking number says it was delivered but the buyer says she does not have the package. What should I do now? Any advice would be appreciated.

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Old 07-13-2013, 12:33 PM   #2
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Re: Delivery confirmed but buyer does not have package

This is a very rough situation. Cotact her local post office, it is possible they scanned at the beggining of the day and not point of delivery like they should have, that has happened to me.

That said, if its not found, its a rough situation. Per paypal rules delivery is shown transaction complete, but no buyer deservies to be out. If me I would try to track down the package and if it was not possible to track down ask the other p arty to split the loss, but thats just me. Its unfortionate as neither side should be out and in these cases even insured packages do not acceotr claims since it shows delivered.

Also do not assume the buyer is dishonest, it is very common that the post scans improperly.
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Old 07-13-2013, 12:36 PM   #3
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Thank you. I assume that it was a post office error, not that the buyer is lying or anything. It wasn't that much money so i will probably just refund the buyer. Thanks for the advice!
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Old 07-13-2013, 12:39 PM   #4
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I have oppsite thing...mine usually get here before my app says delivered.
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Old 07-13-2013, 01:06 PM   #5
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Re: Delivery confirmed but buyer does not have package

How long has it been,? My mail lady scans as delivered when she puts it in her car >.<
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Old 07-13-2013, 02:16 PM   #6
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It says it was delivered on Monday. I just have to assume it was delivered to the wrong place.
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Old 07-13-2013, 02:27 PM   #7
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Re: Delivery confirmed but buyer does not have package

she needs to call her local post office as well as the 1-800-ask-usps
This recently happened to me, the alternate mail person scanned as delivered but didn't leave the package. They found my packages at the post office an my regular carrier brought it along with another package he next day.
Sometimes mail carriers are lazy and won't deliver yet scan as delivered, sometimes they mis-deliver and drop it off at the wrong home. Call them and also have her call and open an investigation and get the package found. Good luck
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Old 07-13-2013, 02:29 PM   #8
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Re: Delivery confirmed but buyer does not have package

Quote:
Originally Posted by babychewbacca View Post
Thank you. I assume that it was a post office error, not that the buyer is lying or anything. It wasn't that much money so i will probably just refund the buyer. Thanks for the advice!
Ask her to wait until the investigation is checked on. They will call your local post office and contact you within 24 hours with any updates.
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Old 07-13-2013, 09:32 PM   #9
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This happen to me 2 weeks ago. my regular mail carrier delivers Monday through Friday and on Saturday they have a fill in. the fill in person put it on the wrong house. what really sucks, is the person at that house is out of town and had somebody getting their mail. So when I called the post office to find out where my "delivered" package was they sent the Saturday mail carrier out to check where they had put it. I was pretty pissed because this is the second time they have left my mail on the other door step. I did eventually get my package.
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Old 07-13-2013, 10:01 PM   #10
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Re: Delivery confirmed but buyer does not have package

mine scans packages when she picks them up in the am not when she puts them in the box, so once or twice she has forgotten to leave a package and it says delivered even though its not. but then she brings it back later that evening. ive had two customers say they did not receive packages thatwere marked deleivered, i resent/refunded them. but according to paypal i didnt "have" to. i just trusted them so i did. in one case, the old package showed up after the replacement not sure where it was.
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