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Old 03-19-2008, 12:57 PM   #1
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Question about a carseat.Who do I contact

The crotch snap on ds's Regent does not always work and a few times it has popped out when I am sure it was all the way in.

I don't know if I should contact Britax or the seller?

I only bought it a few months ago.

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Old 03-19-2008, 12:58 PM   #2
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Re: Question about a carseat.Who do I contact

Contact Britax. If you bought it from an authorized seller, you can mention their name. If you bought it off of an auction site....(don't mention that). They are usually happy to send out a replacement

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Old 03-19-2008, 01:01 PM   #3
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Re: Question about a carseat.Who do I contact

Def. Britax. They have great customer service.
In the mean time check the manual--it has instructions for rinsing out the buckle. Sometimes grit & stuff can make it not buckle properly & just a little rinse out will do the trick
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Old 03-19-2008, 01:17 PM   #4
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Re: Question about a carseat.Who do I contact

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Originally Posted by Synchro246 View Post
Def. Britax. They have great customer service.
In the mean time check the manual--it has instructions for rinsing out the buckle. Sometimes grit & stuff can make it not buckle properly & just a little rinse out will do the trick
Also make sure when you buckle that after putting the 2nd buckle tong in you hear a click.
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Old 03-19-2008, 01:38 PM   #5
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Re: Question about a carseat.Who do I contact

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Also make sure when you buckle that after putting the 2nd buckle tong in you hear a click.
Should it matter which side goes in first?
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Old 03-19-2008, 01:43 PM   #6
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Re: Question about a carseat.Who do I contact

nope, it doesn't matter
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Old 03-19-2008, 01:54 PM   #7
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Re: Question about a carseat.Who do I contact

Okay, well something is definately wrong w/ it then b/c it only works if the left side is snapped in first then the right. Now it has stopped working alot of the time and twice today it popped out when we were driving
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Old 03-19-2008, 02:27 PM   #8
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Re: Question about a carseat.Who do I contact

They will probably send you a new buckle/harness
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