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Old 09-14-2006, 08:46 AM   #21
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Re: What can I do about my $400 sewing machine.

I hope you leave appropriate f/b for this jerk! It sucks you have to go thru this, but you can help it not happen to someone else, kwim? Maybe ebay can remove neg retallitory (SP?) f/b from him? GL, momma!

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Old 09-14-2006, 08:59 AM   #22
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Re: What can I do about my $400 sewing machine.

Even if you are satisfied with the machine I'd at least leave neutral feedback for him. He has been incredibly rude to you and that needs to be known in the feedback. There is no reason this person should be in business is he is cursing at his customers. That is just not good business practice if you ask me.
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Old 09-14-2006, 11:42 AM   #23
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Re: What can I do about my $400 sewing machine.

Oh I know. I don't understand how he has gotten over 3000 good feedbacks he only has 4 bad ones in the past year. It just makes me wonder if I am the one being unreasonable... but then I remind myself that I just want a complete working machine. Urghhh
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Old 09-14-2006, 11:45 AM   #24
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Re: What can I do about my $400 sewing machine.

My guess is people are worried about retalitory feedback. SO they leave positive even when its not right to.
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Old 09-14-2006, 11:48 AM   #25
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Re: What can I do about my $400 sewing machine.

Oh I know. I don't understand how he has gotten over 3000 good feedbacks he only has 4 bad ones in the past year. It just makes me wonder if I am the one being unreasonable... but then I remind myself that I just want a complete working machine. Urghhh
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Old 09-14-2006, 10:12 PM   #26
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Re: What can I do about my $400 sewing machine.

I'd leave him appropriate feedback. You can reply to feedback left and get it thrown out if it's retaliatory. Keep records.

If the machine was supposed to come with a manual and it didn't.. Does the auction specify if a manual is included?

But I'd report him to ebay and paypal for the foul language and rude and inappropriate behaviour. And he'd had 23 negative feedbacks... and prolly dozens more afraid of retaliatory FB who'd have left it for him.. especialy after getting cussed out on the phone.. yk? Just seems like an all-around not-nice person to buy from!!!

ETA: I checked- he responds to neutral fb with negative.. just fyi..
personally I'd leave him negative anyway..
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Old 09-14-2006, 10:17 PM   #27
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Re: What can I do about my $400 sewing machine.

Yeah he isn't I dooooo noooooot recommend the man in the least. The machine works. I had my dad check it out. I am ok with it, but I would rather have had one from someone nicer. I hate helping support such a turd. But oh well what's done is done. At least I got a good machine out of the deal. Now here I go. I am sooooo leaving bad feedback. What should I put in the short amount of space I have? Or should I just leave neutral? WWYD?
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Old 09-14-2006, 10:29 PM   #28
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Re: What can I do about my $400 sewing machine.

Quote:
Originally Posted by shell015
Yeah he isn't I dooooo noooooot recommend the man in the least. The machine works. I had my dad check it out. I am ok with it, but I would rather have had one from someone nicer. I hate helping support such a turd. But oh well what's done is done. At least I got a good machine out of the deal. Now here I go. I am sooooo leaving bad feedback. What should I put in the short amount of space I have? Or should I just leave neutral? WWYD?
That is a tough one My initial response is leave NEGATIVE big as day BUT you did get a machine and it DOES work BUT he did call you and Curse you several times. On the other hand DH preached on Forgiveness last night so that is the only thing holding me back from just out and out saying negative but it would be awful for others to have to deal with this. If more people left appropriate FB on Ebay less people would get Cheated or Cursed KWIM? Like I said tough call. Good luck and so glad to hear your machine works
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Old 09-14-2006, 11:08 PM   #29
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Re: What can I do about my $400 sewing machine.

YA KNOW?? YOU STILL DON"T HAVE WHAT YOU PAID FOR!! Oil and manual! I"d keep the claim open and email that (insert not so nice word here) and tell him he FORGOT 2 MORE things!

After you get ALL of your items I'd leave neg and state the facts. Say what you had to go through to get what you paid for, the phone calls (detials about the name calling/harassing but you can't say those words in the feedback or he can get your fb rating removed) etc. Be factual, short etc.

http://pages.ebay.com/services/forum/feedback.html
That is the link to where you can follow up on any comments he makes on YOUR neg rating on HIS acct and there is a link to where you can follow up on the feedback that he leaves YOU.

I would also read this info about feedback disputes:

http://pages.ebay.com/help/feedback/...-disputes.html

This info is in the link above but it is great info on filing a dispute re: the fb he left you:

4. Dispute resolution through SquareTrade:
SquareTrade, a dispute resolution provider, offers a free Web-based forum where you can work out problems as well as access a panel of professional mediators who can help you resolve your dispute. Start the process to resolve a dispute via SquareTrade.

Keep us posted.

++++++++++++++++++++++++++++++++++++++++++++++++++ ++++

Here is what Ebay says about retaliatory feedback:
Receiving negative feedback is never a pleasant experience, especially if you feel it was undeserved. If the comment violates our policy on feedback, then you can ask to have it removed. However, a belief that a comment is untrue, undeserved, or left in retaliation, is not one of the criteria for removal. We can't remove the feedback based on these reasons because of two fundamental components of the eBay feedback system.
  • First, the system is a member-to-member system and all comments in the Feedback Forum are based on each member's perception of the trading experience. Members are responsible for their own words.
  • Second, eBay cannot evaluate every feedback for accuracy or fairness. If we began to review and potentially remove feedback comments for these reasons, the removals would be based on our opinion. However, because we were not involved in the transaction, we are not able to form an accurate opinion about who is right and who is wrong.
Finally, we cannot remove feedback of this type for legal reasons. Doing so would mean that eBay would become responsible for all comments and potentially all content on the site, requiring the review of all comments, listings and other material posted to our site.
We understand your concerns about retaliatory and undeserved negative feedback, but still advise you to always speak the truth about your experiences with other eBay members. If you feel a negative feedback is appropriate then you should leave it, because your comment may help prevent another member from experiencing the same situation.
Here are some things you can do to help resolve this issue:
  • Review the Feedback Removal Policy. Learn about the circumstances under which eBay will remove feedback. If, after reviewing this policy, you feel that Feedback left for you qualifies for removal, please click here and then click on the "Report" link at the bottom of the page that appears. eBay will review the feedback to determine if it qualifies for removal, without the possibility of replacement, if eBay confirms that the requirements for Feedback Abuse have been met.
  • Communicate with your trading partner. We believe direct communication can resolve most disputes quickly. You can request your trading partner's contact information and call him or her.
  • Use a dispute resolution service. A third-party online dispute resolution service, such as Square Trade, can mediate the dispute. If both parties agree to third-party mediation and also agree to remove the negatives, then eBay can remove the feedback. There is a fee for these services. Post a response to the comment . We encourage you to leave a professional reply to any comment on your profile that you feel is inaccurate. The feedback system is set up in such a way as to make retaliatory and undeserved comments easily apparent. When a potential trading partner sees that you have a large number of positive comments mixed in with a negative comment or two, the positive comments you have received will always outweigh a negative comment
Here is what they say about their feedback abuse, withdrawal & removal:

eBay will remove feedback ratings and comments if they meet the standard for feedback abuse outlined in the ‘Additional Information’ section below. In addition, eBay offers members the opportunity to withdraw feedback ratings using Mutual Feedback Rating Withdrawal .
Members should use caution and good judgment when leaving feedback for another member of the eBay community, because:
  • Feedback cannot be edited or removed once it has been left. It generally becomes a permanent part of a member's eBay record and is viewable by the entire eBay community.
  • Members could be held legally responsible for damages to a member's reputation if a court were to find that the remarks constitute libel or defamation. Under federal law (the Communications Decency Act), because eBay does not censor feedback or investigate it for accuracy, eBay is not legally responsible for the remarks that members post, even if those remarks are defamatory. However, this law does not protect the person who leaves the feedback from responsibility for it.
Violations of this policy may result in a range of actions, including:
  • Listing cancellation
  • Limits on account privileges
  • Account suspension
  • Forfeit of eBay fees on cancelled listings
  • Loss of PowerSeller status
  • Feedback removal
Here is the ADDITIONAL info the spoke of in the beginning of the previous stuff above:

Additional Information:

Feedback Rating Withdrawal (feedback rating removed, comment remains)
  • Members who use the eBay Mutual Feedback Rating Withdrawal process will have their feedback rating withdrawn once both members have completed the process.
  • eBay will withdraw the feedback rating if provided with a ruling or settlement agreement from an eBay-approved certified dispute resolution service or a settlement resolving a lawsuit.
Feedback abuse and removal

Feedback that meets any of the circumstances below is feedback abuse and may be subject to removal.

Feedback that doesn't meet any of the reasons outlined below will not be removed:
  • eBay is provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal.
  • The feedback comment contains profane, vulgar, obscene, or racist language or adult material. Inflammatory language, such as "fraud, liar, cheater, scam artist, con man" etc., while strongly discouraged, will not be removed.
  • The feedback comment contains personal identifying information about another member, including real name, address, phone number, or e-mail address.
  • The feedback makes reference to an eBay, PayPal or law enforcement organization investigation.
  • The feedback comment contains links or scripts.
  • Negative feedback intended for another member will be considered for removal only in situations where the member responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct member.
  • Feedback left by a person ineligible to participate in eBay transactions, according to Section 1 of the eBay User Agreement, at the time of the transaction or the time the feedback was left.
  • Feedback left by a member who provided eBay with false contact information and could not be contacted. In general, the transaction period is considered to be 90 days from the end of the listing or 30 days from the date the feedback was left, whichever was longer.
  • Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
  • Feedback left by users who are indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members who are indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.
  • eBay will automatically remove feedback from members indefinitely suspended within 90 days of registration. Not all suspension types qualify for automatic feedback removal. For example, accounts that are suspended for non-payment of eBay bills and instances when eBay provides the member with the opportunity to fix the issue (and be reinstated), do not qualify for automatic removal.
Automatic suspension
  • Members that earn a feedback rating of -4 (minus four), will be automatically suspended.
For more information on laws limiting the liability of companies like eBay from written remarks posted on its site by third parties, please visit these Web sites:
Legal Information Institute
Findlaw.com
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Old 09-15-2006, 12:18 AM   #30
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Re: What can I do about my $400 sewing machine.

Wow THANKS mama. I can really use this informtion. AND I will.
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